Replace $Data{"UserLogin"} with [% Data.UserLogin %]
Kind regards,
Renée
Am 05.07.2016 um 10:43 schrieb Lars Jørgensen:
Hi,
On OTRS 3 we had created an awful hack to show pictures of the customers in
the ticket zoom view:
[ 'UserLogin', 'Picture','sAMAccountName', 1, 1,
'var', '
Did you activate the cronjob
https://github.com/OTRS/Survey/blob/rel-4_0/var/cron/survey_trigger_send_requests.dist
?
Am 05.07.2016 um 10:04 schrieb Pritesh BHEEMANEE:
Hello,
I have installed Survey package 4.0.1 on OTRS 4. I changed value of
Survey::SendInHoursAfterClose to 2 from 0 in
Am 12.07.2016 um 10:35 schrieb Bene:
Hi,
thanks Never Min and Sujeeva for the answers.
I found these settings also and did both these changes.
Agents can now select all the default services.
The customer code field is still grayed out by default.
I doesn't prevent the agents from creating a
This is not possible with stock OTRS, but there's a pull request...
https://github.com/OTRS/otrs/pull/815
- Renée
Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal:
Hello,
I want to use the API to create tickets where the first article is an
outgoing email. I would say about 90% of the tickets
Am 28.07.2016 um 16:44 schrieb Jesus Rivera:
Good morning, continued configuring services cola, but download a good
complement associating services with tails, default services are
associated with users, there may be a way to change this more simply,
because although the add associates, even
There's a SysConfig option to define whether the ticket overviews show
the last subject or the ticket title...
Ticket -> Frontend::Agent::TicketOverview
->Ticket::Frontend::OverviewSmall###ColumnHeader
Am 05.08.2016 um 10:05 schrieb Julius Haake:
Dear List,
if I change a Ticket title over
You can use dynamic fields for that
(https://otrs.github.io/doc/manual/admin/stable/en/html/dynamicfields.html#dynamicfields-configuration).
This should be a dropdown with all the products you sell.
Then you have to activate for several views via SysConfig:
* ViewEmailNew
* ViewPhoneNew
* ViewF
If you want the former behaviour (logout and preferences buttons on the
right and display the agent name) you might be interested in
http://opar.perl-services.de/dist/MoveLogoutButton-4.0.4. I will port it
to OTRS5 today...
- Renée
Am 15.09.2016 um 07:15 schrieb Sujeeva Tissaarachchi:
Hi Pau
http://forums.otterhub.org/viewtopic.php?f=64&t=32784&p=133987&hilit=jstree#p133987
Kind regards,
Renée
Am 15.09.2016 um 14:03 schrieb Dimitrakakis Georgios:
Dear OTRS community,
is there a way to have all sub queues shown automatically without forcing the
users to press the little triangle (
Am 15.09.2016 um 14:23 schrieb Dimitrakakis Georgios:
Renee,
Thanks for the info. Although I 've looked for a solution before posting here
didn't find it
Anyway, the thing is that this changes everything to expanded and not just the
queues part...
Am I putting it in the wrong place? I am
k for. Could you please elaborate ??
Thanks and regards,
G.
-Original Message-
From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of Renee B
Sent: Thursday, September 15, 2016 3:43 PM
To: otrs@lists.otrs.org
Subject: Re: [otrs] Auto-expand SubQueues
Am 15.09.2016 um 14:23 sc
You have to change
~/Kernel/Output/HTML/Templates/Standard/AgentCustomerInformationCenterSearch.tt
Am 21.09.2016 um 11:01 schrieb Dimitrakakis Georgios:
Hi!
I am trying to remove redundant information from the search function of
Customer Information Center.
So far the search box is the one I
Hi,
please do not change values (update, delete, ...) in the database!
Please use the scripts shipped with OTRS or the GenericAgent.
Using OTRS scripts or the GenericAgent handles everthing: Update/delete
the cache, delete information that belong to the ticket.
(eg the SQL statements below do
Hello George,
Am 28.11.2016 um 13:47 schrieb Dimitrakakis Georgios:
Hello Fritz!
Thanks for the info provided.
If I switch to the FileSystem storage for attachment what will happen to the
ones already uploaded? Will they be affected?
There's a commandline script to move the attachments betwe
Hello George,
Am 28.11.2016 um 14:15 schrieb Dimitrakakis Georgios:
Hi Renee,
Thanks for the taking the time to pop-in.
So all in all the filesystem storage engine is better option than the DB?
IMHO yes.
Also can you let me know of the command needed to move from DB to filesystem
storage
Hi Susan,
you have to use:
perl bin/otrs.Console.pl Maint::PostMaster::Read
Kind regards,
Renée
Am 30.11.2016 um 15:03 schrieb Susan Dittmar:
Hi,
according to this script's output, this script is deprecated. If I
want to feed OTRS 5s its mails 'by hand', how am I to do that?
Thanks in ad
You should upggrade to 5.0.15, or patch your system:
https://bugs.otrs.org/show_bug.cgi?id=12334
Kind regards,
Renée
Am 28.12.2016 um 15:06 schrieb Placide Lysias NJAMI:
Dear all,
Please even with and update to OTRS 5.0.14 the issue is still the same :
Any time that the deamon
Hello Hinrich,
the external ID is stored in a dynamic field (if you use the
ExternalTicketnumberRecognition). So you can activate that field in any
dialog you want:
*) First check, which dynamic field is used (SysConfig -> Ticket ->
Core::Postmaster)
*) Activate the field in AgentTicketZoom
Try
(?m:^Closeable$)
- Renée
Am 18.03.2017 um 18:33 schrieb Úr Balázs:
Hi,
We are trying to use regex in postmaster filter, but is doesn't work.
I don't know if is it a bug, or we use it wrongly.
We need to automaticaly close a ticket, which body contains a line
with word "Closeable". Only th
Am 27.04.2017 um 07:49 schrieb PREF31 OTRS:
Hi
How can I export postmaster fIlters ?
Thanks and regards
Claude
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe:
Hi,
you have to go the long way: 3.0.7 -> 3.1.x -> 3.2.x -> 3.3.x -> 4.0.x
-> 5.0.x (where x is the latest patch level for each release)
Kind regards,
Renée
Am 16.06.2017 um 11:37 schrieb Rose Dowson:
Hi,
I want to upgrade my otrs version from 3.0.7 to 5.
1) It is possible to install t
Hi *,
Do you want to create the new customer users or do you just want assign
the customer id to the ticket?
Cheers,
Renée
Am 11.07.2017 um 11:40 schrieb Pedro Lobo:
Hi all,
I'd like to know if it's possible, and if so, how would I do the
following:
We're setting up OTRS for our internal
Hi Alex,
there are more Proxy settings in the SysConfig. E.g. Framework ->
Core::WebUserAgent -> WebUserAgent::Proxy
Try to set those settings, too.
Kind regards,
Renée
Am 20.11.2017 um 09:08 schrieb Alex Mihičinac:
> Hi all,
>
> can someone tell me, if it's possible to force OTRS's outbound co
Am 22.11.2017 um 07:01 schrieb Amey Abhyankar:
>
> Thanks.
>
> On last step the HTML doc asks to edit = Kernel/Config.pm to provide
> ORACLE_HOME
>
> Where to find this this dir?
It's /Kernel/Config.pm
So, if you have installed OTRS in /opt/otrs, it's /opt/otrs/Kernel/Config.pm
Kind regards,
Re
I would write a Postmaster filter module that does the job...
In a Pre filter, you could change the values of "From" and "Cc". You
could replace them with some dummy addresses to indicate that the mail
was sent to other persons as well...
There might bei only one problem: The original mail is cha
http://support.xxx.ch/otrs/index.pl?Action=AgentTicketZoom;TicketID=32829;ArticleID=70574#Article70574
Am 18.12.2017 um 12:21 schrieb Rudolf Bargholz:
> Hi,
>
> If I click on a specific article in a ticket, then the following URL is
> displayed:
>
> http://support.xxx.ch/otrs/index.pl?Action=Ag
; Gruss
>
> Rudolf
>
> Von: otrs [mailto:otrs-boun...@lists.otrs.org] Im Auftrag von Renee B
> Gesendet: Montag, 18. Dezember 2017 12:59
> An: otrs@lists.otrs.org
> Betreff: Re: [otrs] OTRS6: Navigate to a specific ticket and specific article
>
>
> http://support.xxx.ch/otr
Replace < with <
mysql -u root -p otrs < /opt/otrs/scripts/database/otrs-schema.mysql.sql
Am 26.12.2017 um 08:38 schrieb Amey Abhyankar:
> Hello,
>
> I have installed MySQL 5.7.20 for Cent OS 7 using RPM method. [64bit]
> I have installed OTRS 6.0.3 using RPM.
> OTRS & MySQL are on same Cent O
Why do you want to send an email to a system address? Wouldn't it be
better to create a ticket or an article in OTRS?
The check is done here:
https://github.com/OTRS/otrs/blob/706d20aaab431d594e237a2c74d51ed48b19201c/Kernel/Modules/AgentTicketCompose.pm#L480
Am 08.02.2018 um 09:37 schrieb Gökha
The "normal" OTRS address book is the customer user database. So you
could add those external contacts as customer users.
I have a commercial addon for that. That also extracts the addresses
from incoming mails and .vcf attachments...
Am 28.05.2018 um 11:11 schrieb Ralf Hildebrandt:
> U
With my addon TicketAttachments you can delete single attachments from a
ticket or you can create a kind of GenericAgent to delete attachments
based on filters...
https://feature-addons.de/otrs/Ticket/TicketAttachments
Kind regards,
Renée
Am 16.07.2018 um 22:56 schrieb Diego Chacón:
> No.
>
> My
Hi Mario,
This should work:
https://opar.perl-services.de/dist/SetPendingTimeHourMinute
Regards,
Renée
Am 01.02.19 um 08:34 schrieb Ml Ml:
> Hello List,
> is it possible to set a static pending time? I would like to have
> 09:00 p.m. by default.
> (i dont want to set an PendingTimeDiff).
>
> If
Add
$Self->{CustomerUser}->{CustomerCompanySupport} = 0;
to Kernel/Config.pm
Am 04.02.19 um 12:34 schrieb Ml Ml:
> Hello,
>
> after updating to OTRS6 the Customer Number in AgentTicketCustomer
> seems to be mandatory.
>
> I checked the code, and if remove readonly="readonly" then it works
> lik
This seems to be a bug. Can you send me a screenshot?
Am 14.02.19 um 15:20 schrieb Ml Ml:
> Hello List,
> i have "MoveTicketLinkedObjects" installed from:
> https://opar.perl-services.de/dist/MoveTicketLinkedObjects-6.0.1
>
> Which works fine. However, if i add an appointment to the ticket, the
>
Hi Mario,
you could do this with the ExternalTicketNumber sysconfig settings. You
need a dynamic field where the order number is stored. Then you can define
in the sysconfig setting how OTRS can find the order number (it's a
regular expression) and where to store it...
Cheers,
Renée
Am 22.02.19
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