Hi *,
Do you want to create the new customer users or do you just want assign
the customer id to the ticket?
Cheers,
Renée
Am 11.07.2017 um 11:40 schrieb Pedro Lobo:
Hi all,
I'd like to know if it's possible, and if so, how would I do the
following:
We're setting up OTRS for our internal use and to provide IT support
to a few customers. All communication will be done via email, both
creating and replying to tickets and therefore, we have no real need
of customers accessing the customer portal. I would however like to
associate each new user email with a customer id. So, users that
create a ticket from m...@acme.co are assigned to Acme Co. Users from
m...@evil.corp are assigned to Evil Copr. etc.
Is this possible of to I have to manually create a customer user and
associate it with a customer ID for Acme and Evil Corp.?
Cheers,
Pedro
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