Am 12.07.2016 um 10:35 schrieb Bene:
Hi,
thanks Never Min and Sujeeva for the answers.
I found these settings also and did both these changes.
Agents can now select all the default services.
The customer code field is still grayed out by default.
I doesn't prevent the agents from creating a ticket so that's good.
However, I would like them to be able to select the customer company.
Any idea on how to allow this without creating a customer for a given
customer code (company)?
Search for CustomerIDReadOnly in the SysConfig...
Thanks,
Benedict
--
Perl / OTRS development: http://perl-services.de
OTRS AddOn repository: http://opar.perl-services.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
