I would write a Postmaster filter module that does the job... In a Pre filter, you could change the values of "From" and "Cc". You could replace them with some dummy addresses to indicate that the mail was sent to other persons as well...
There might bei only one problem: The original mail is changed so when you have audits this could be a thing for discussion. If you want to go this way, https://github.com/reneeb/otrs-PostmasterFilterTools might be a good start for Pre-filters. Kind regards, Renée Am 07.12.2017 um 14:23 schrieb Edson Richter: > Hi! > > Using OTRS 5.0.25 on Linux with MySQL. > > In our ticket system, we would like our team to respond tickets for company > e-mails only. > The team has been warned to remove invalid adresses, but nevertheless, I also > would like to add a rule for OTRS to automatically remove any address > @gmail.com, @hotmail.com, @outlook.com (the most obvious). > > Enviado do Email<https://go.microsoft.com/fwlink/?LinkId=550986> para Windows > 10 > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
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