I 've found the option to add "email-external" when closing a ticket.
I just have to add it at "Ticket::Frontend::AgentTicketClose###ArticleTypes" of
"Frontend::Agent::Ticket::ViewClose"
but still no email is send to the customer.
Any ideas why??
Could it be a conflict with the extra custom noti
Hi!
Right now when I close a ticket the only available note type is "Note-internal"
which means
that I cannot notify the person at the same time that the ticket is closed and
the actions performed for that.
I know that I can create a notification action to send a generic alert that the
ticket
Hi,
23.09.2016 15:15 - Jens Heinrich schrieb:
> 14:56:39 2016: /usr/local/otrs/bin/cgi-bin/installer.pl
> [Fri Sep 23 14:56:39.177924 2016] [cgi:error] [pid 17244] [CLIENT]
> AH01215: : /usr/local/otrs/bin/cgi-bin/installer.pl
> [Fri Sep 23 14:56:39.177991 2016] [cgi:error] [pid 17244] [CLIENT]
T
Hi Kent,
I’m glad that you fix it.
((enjoy))
Carlos Rodríguez
> On Sep 28, 2016, at 10:29 AM, Kent Kollasch wrote:
>
> Hi Carlos,
>
> There was a task scheduled in scheduler_task, GenerateDashboardStats. I
> removed it and I am no longer getting the error.
> Regards,
>
> Kent
>
> On 9
Hi Carlos,
There was a task scheduled in scheduler_task, GenerateDashboardStats. I
removed it and I am no longer getting the error.
Regards,
Kent
On 9/28/2016 10:01 AM, Carlos Rodríguez wrote:
Hi Kent,
For this specific issue all scheduler_*
((enjoy))
Carlos Rodríguez
On Sep 28, 20
Hi Kent,
For this specific issue all scheduler_*
((enjoy))
Carlos Rodríguez
> On Sep 28, 2016, at 9:52 AM, Kent Kollasch wrote:
>
> Hi Carlos,
>
> I had tried that before and it didn't help. I just did it again and still
> the same problem. I will load a test database and check the sch
Hi Carlos,
I had tried that before and it didn't help. I just did it again and
still the same problem. I will load a test database and check the
schema. Do you have any idea which tables I should concentrate on?
Regards,
Kent
On 9/28/2016 9:31 AM, Carlos Rodríguez wrote:
Hi Kent,
Firs
On 28.09.2016 15:27, Gerald Young wrote:
> There's really no built-in provision for full discard. [...]
> A couple of ways to handle can be to create a pre-filter that
> looks up the state and does not process followup ticket.
I read
https://otrs.github.io/doc/manual/admin/5.0/en/html/email-sett
Hi Kent,
First, with the daemon stopped clean the cache.
It might be possible that the task table looses the values of the IDs of the
tasks or that the column does not exists, my recommendation is to create a new
empty database with a different name, so you can compare the schemas of ALL
sched
I had to manually reload the database from a prior dump. I have not
made any additions/changes to the code. Everything is working except
for this error. Any idea on how I can troubleshoot this?
On 9/27/2016 5:09 PM, Carlos Rodríguez wrote:
Hi Kent,
This should only happens if you call Tas
Hi,
Set "Follow up Option" as "New Ticket" in your Queue.
-Never Min
2016-09-28 21:59 GMT+08:00 Dion van Adrichem :
> Hello,
>
> I have an automatic task which Archives closed tickets after 3months. At
> the same time these tickets are placed to an Archive-queue to further limit
> access to th
Hello,
I have an automatic task which Archives closed tickets after 3months. At
the same time these tickets are placed to an Archive-queue to further limit
access to these old tickets.
The queue is setup to discard replies, and the client receives the
discarded message correctly. So that Archived
There's really no built-in provision for full discard. It's easy to discard
when there's no ticket number in email, but followups start being
problematic.
A couple of ways to handle can be to create a pre-filter that looks up the
state and does not process followup ticket.
Or change the code so t
On 28.09.2016 14:11, Gerald Young wrote:
> Discard? You could set the queue for reject after closed.
It did that. I had hoped my description was clear enough, sorry if that
was not the case. Like I wrote, I have set the Raw queue's follow up
option to "reject" (available choices are "new ticket",
I believe that is a setting in the queue configuration.
L.Q. Marshall
One's strength is only determined when the challenge seems overwhelming.
Original message
From: Ralph Seichter Date:
9/28/16 06:51 (GMT-05:00) To: otrs@lists.otrs.org
Subject: [otrs] Discard follow-ups to
Discard? You could set the queue for reject after closed.
On Wednesday, September 28, 2016, Ralph Seichter
wrote:
> Reposting this, because it has been several days and I still have not
> found a solution. Your help is appreciated.
>
>
>
> Hello list memb
Reposting this, because it has been several days and I still have not
found a solution. Your help is appreciated.
Hello list members,
is it possible to configure OTRS 5 to discard all follow-ups sent by
customers for tickets that have been closed? I have
Hi,
I would like to get the "total of totals" in Ticket Queue Overview.
Following to this link http://forums.otterhub.org/viewtopic.php?t=26896,
I have modified
/opt/otrs/Custom/Kernel/Output/HTML/DashboardTicketQueueOverview.pm but
I haven't been able to modify
/opt/otrs/Custom/Kernel/Outpu
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