Discard? You could set the queue for reject after closed. On Wednesday, September 28, 2016, Ralph Seichter <otrs...@seichter.de> wrote:
> Reposting this, because it has been several days and I still have not > found a solution. Your help is appreciated. > > ======================================== > > Hello list members, > > is it possible to configure OTRS 5 to discard all follow-ups sent by > customers for tickets that have been closed? I have configured the Raw > queue to reject follow-ups, and customers do receive "message has been > rejected" auto responses, but follow-up messages for closed tickets are > nonetheless added to the OTRS database and notifications are sent to the > ticket owners. > > I have been searching the Net for a long time without success, so I > thought it best to ask here. > > -Ralph > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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