Hello, I have an automatic task which Archives closed tickets after 3months. At the same time these tickets are placed to an Archive-queue to further limit access to these old tickets.
The queue is setup to discard replies, and the client receives the discarded message correctly. So that Archived tickets stay archived. We notice that clients don't really read the discard message and never send the follow-up in as new ticket. This leads to the wish to automatically create a new ticket for a reply to an archived ticket. Can this be done? Maybe using the Postmaster Filters? What would be the best approach? Thanks in advance for your insight! Regards, Dion
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