Re: Trouble ticket system suggestions

2008-12-28 Thread Rosen Iliev
Hi Ivo, You have to install xbaseXX.tgz first to be able to install gd and alike. Rosen Ivo Chutkin wrote, On 12/28/2008 6:46 AM: Hello Guys, Thank you for your suggestions. I will give a try to RT first. Although, it does not install on my 4.4 stable :-) Exits with Error code 1 on other por

Re: Trouble ticket system suggestions

2008-12-28 Thread Ivo Chutkin
Hello Guys, Thank you for your suggestions. I will give a try to RT first. Although, it does not install on my 4.4 stable :-) Exits with Error code 1 on other port, namely gd-2.0.35 I can provide more info if needed, but I think ports mailing list is appropriate place to report it. Does some o

Re: Trouble ticket system suggestions

2008-12-24 Thread bofh
On Wed, Dec 24, 2008 at 10:30 AM, Matt Bettinger wrote: > > WTF are you talking about? You had me holding my hand up for a minute... If you do it right, you end up waving your middle finger at the person you're telling it to. I basically gave the finger to the entire change management committee

Re: Trouble ticket system suggestions

2008-12-24 Thread Matt Bettinger
On Tue, Dec 23, 2008 at 10:39 PM, bofh wrote: > On Tue, Dec 23, 2008 at 10:48 PM, Andrew Konkol wrote: > > > > since when does fortune _ _ _ _ _ have policy? > > Now now, I didn't say they were good policies. There's this wonderful > story I like to tell about my last place. You may have heard

Re: Trouble ticket system suggestions

2008-12-23 Thread Marc Balmer
* Jason Dixon wrote: > On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote: > > * Toni Mueller wrote: > > > Hi, > > > > > > On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net > > > wrote: > > > > I would like to get your suggestions and experience with some Trouble > > > > Ticket Sy

Re: Trouble ticket system suggestions

2008-12-23 Thread bofh
On Tue, Dec 23, 2008 at 10:48 PM, Andrew Konkol wrote: > > since when does fortune _ _ _ _ _ have policy? Now now, I didn't say they were good policies. There's this wonderful story I like to tell about my last place. You may have heard me ranting about the NotWork Engineer there. But, this is

Re: Trouble ticket system suggestions

2008-12-23 Thread Andrew Konkol
since when does fortune _ _ _ _ _ have policy? Seriously, production is a joke. -a On Tue, Dec 23, 2008 at 9:19 PM, bofh wrote: > On Tue, Dec 23, 2008 at 10:04 PM, Ted Unangst > wrote: > > On Tue, Dec 23, 2008 at 7:49 PM, Johan Beisser wrote: > >> I don't think any are bankrupt due to RT. > >

Re: Trouble ticket system suggestions

2008-12-23 Thread Andrew Konkol
fortune _fill_in_the_blank has no bearing whatsoever. I've used RT for a few things and it's worked out. If you aren't happy with anything that exists... make your own. p.s. the rt mailing list is pretty active with progressive results. this has nothing to do with openbsd. -a On Tue, Dec 23,

Re: Trouble ticket system suggestions

2008-12-23 Thread bofh
On Tue, Dec 23, 2008 at 10:04 PM, Ted Unangst wrote: > On Tue, Dec 23, 2008 at 7:49 PM, Johan Beisser wrote: >> I don't think any are bankrupt due to RT. > > No, but the general implication with these "X is used by Fortune 9000" > endorsements is that their selection process/judgment/whatnot is >

Re: Trouble ticket system suggestions

2008-12-23 Thread Ted Unangst
On Tue, Dec 23, 2008 at 7:49 PM, Johan Beisser wrote: > I don't think any are bankrupt due to RT. No, but the general implication with these "X is used by Fortune 9000" endorsements is that their selection process/judgment/whatnot is obviously superior, so if they use something, it has to be good

Re: Trouble ticket system suggestions

2008-12-23 Thread Jason Dixon
On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote: > * Toni Mueller wrote: > > Hi, > > > > On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net > > wrote: > > > I would like to get your suggestions and experience with some Trouble > > > Ticket Systems on OpenBSD. > > > It should be

Re: Trouble ticket system suggestions

2008-12-23 Thread bofh
On Tue, Dec 23, 2008 at 7:29 PM, Ted Unangst wrote: > On Tue, Dec 23, 2008 at 6:44 PM, bofh wrote: >> Here's a vote for RT. I've installed it, and also used it at F100 companies. > > Faint praise considering how many F100 companies are bankrupt. :) Heh. Well, the one I'm thinking of isn't. Ye

Re: Trouble ticket system suggestions

2008-12-23 Thread Johan Beisser
I don't think any are bankrupt due to RT. On 12/23/08, Ted Unangst wrote: > On Tue, Dec 23, 2008 at 6:44 PM, bofh wrote: >> Here's a vote for RT. I've installed it, and also used it at F100 >> companies. > > Faint praise considering how many F100 companies are bankrupt. :)

Re: Trouble ticket system suggestions

2008-12-23 Thread Ted Unangst
On Tue, Dec 23, 2008 at 6:44 PM, bofh wrote: > Here's a vote for RT. I've installed it, and also used it at F100 companies. Faint praise considering how many F100 companies are bankrupt. :)

Re: Trouble ticket system suggestions

2008-12-23 Thread bofh
Here's a vote for RT. I've installed it, and also used it at F100 companies. On 12/23/08, Andrew Ruscica wrote: > On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote: >> ... >> >> for otrs I have a port. we use it since years, it is nice. > > Seconds for OTRS; obsd has been running it

Re: Trouble ticket system suggestions

2008-12-23 Thread Toni Mueller
Hi, On Tue, 23.12.2008 at 16:02:02 -0500, Andrew Ruscica wrote: > Seconds for OTRS; obsd has been running it well for me for the last > four years. I deliberately tried to make a "neutral" kind of statement, because some systems work better in one context, and some systems work better in a diffe

Re: Trouble ticket system suggestions

2008-12-23 Thread Andrew Ruscica
On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote: > ... > > for otrs I have a port. we use it since years, it is nice. Seconds for OTRS; obsd has been running it well for me for the last four years.

Re: Trouble ticket system suggestions

2008-12-23 Thread Marc Balmer
* Toni Mueller wrote: > Hi, > > On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net > wrote: > > I would like to get your suggestions and experience with some Trouble > > Ticket Systems on OpenBSD. > > It should be rather simple. > > Users should be able to sand notes to support and check st

Re: Trouble ticket system suggestions

2008-12-23 Thread Toni Mueller
Hi, On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net wrote: > I would like to get your suggestions and experience with some Trouble > Ticket Systems on OpenBSD. > It should be rather simple. > Users should be able to sand notes to support and check status of it. > Support should be able t

Re: Trouble ticket system suggestions

2008-12-23 Thread L. V. Lammert
On Tue, 23 Dec 2008 open...@bgone.net wrote: > Hello guys, > > I would like to get your suggestions and experience with some Trouble > Ticket Systems on OpenBSD. > It should be rather simple. > Users should be able to sand notes to support and check status of it. > Support should be able to answer

Re: Trouble ticket system suggestions

2008-12-23 Thread Jim Razmus
* Jim Razmus [081223 13:29]: > * open...@bgone.net [081223 12:58]: > > Hello guys, > > > > I would like to get your suggestions and experience with some Trouble > > Ticket Systems on OpenBSD. > > It should be rather simple. > > Users should be able to sand notes to support and check status of it

Re: Trouble ticket system suggestions

2008-12-23 Thread Jim Razmus
* open...@bgone.net [081223 12:58]: > Hello guys, > > I would like to get your suggestions and experience with some Trouble > Ticket Systems on OpenBSD. > It should be rather simple. > Users should be able to sand notes to support and check status of it. > Support should be able to answer the tic

Trouble ticket system suggestions

2008-12-23 Thread openbsd
Hello guys, I would like to get your suggestions and experience with some Trouble Ticket Systems on OpenBSD. It should be rather simple. Users should be able to sand notes to support and check status of it. Support should be able to answer the tickets and check old tickets from the same user, etc.