* Jason Dixon wrote: > On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote: > > * Toni Mueller wrote: > > > Hi, > > > > > > On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net > > > <open...@bgone.net> wrote: > > > > I would like to get your suggestions and experience with some Trouble > > > > Ticket Systems on OpenBSD. > > > > It should be rather simple. > > > > Users should be able to sand notes to support and check status of it. > > > > Support should be able to answer the tickets and check old tickets from > > > > the same user, etc. > > > > No need of phone integration. > > > > > > this is still very sparse information about what you need. I suggest > > > test-driving some systems and then deciding to use one. > > > > > > Ticket systems out there are quite different, according to their > > > intended usage, so what might work for me, might not work for you. > > > > > > Some somewhat popular projects to look at should imho include Request > > > Tracker, Trac, Roundup, and maybe OTRS. > > > > for otrs I have a port. we use it since years, it is nice. > > The application is quite usable. The code is bad. I had to make a > number of customizations to it years ago for a NASA installation. While > it works fine and is user-friendly, it's really ugly Perl.
I did not notice, since I never look at any Perl code. For me everything in Perl is ugly ;) -- Marc Balmer, Micro Systems, Wiesendamm 2a, Postfach, CH-4019 Basel, Switzerland http://www.msys.ch/ http://www.vnode.ch/ "In God we trust, in C we code."
