On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote:
> * Toni Mueller wrote:
> > Hi,
> > 
> > On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net <open...@bgone.net> 
> > wrote:
> > > I would like to get your suggestions and experience with some Trouble
> > > Ticket Systems on OpenBSD.
> > > It should be rather simple.
> > > Users should be able to sand notes to support and check status of it.
> > > Support should be able to answer the tickets and check old tickets from
> > > the same user, etc.
> > > No need of phone integration.
> > 
> > this is still very sparse information about what you need. I suggest
> > test-driving some systems and then deciding to use one.
> > 
> > Ticket systems out there are quite different, according to their
> > intended usage, so what might work for me, might not work for you.
> > 
> > Some somewhat popular projects to look at should imho include Request
> > Tracker, Trac, Roundup, and maybe OTRS.
> 
> for otrs I have a port.  we use it since years, it is nice.

The application is quite usable.  The code is bad.  I had to make a
number of customizations to it years ago for a NASA installation.  While
it works fine and is user-friendly, it's really ugly Perl.

-- 
Jason Dixon
DixonGroup Consulting
http://www.dixongroup.net/

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