On Tue, Dec 23, 2008 at 08:23:16PM +0100, Marc Balmer wrote: > * Toni Mueller wrote: > > Hi, > > > > On Tue, 23.12.2008 at 19:44:57 +0200, open...@bgone.net <open...@bgone.net> > > wrote: > > > I would like to get your suggestions and experience with some Trouble > > > Ticket Systems on OpenBSD. > > > It should be rather simple. > > > Users should be able to sand notes to support and check status of it. > > > Support should be able to answer the tickets and check old tickets from > > > the same user, etc. > > > No need of phone integration. > > > > this is still very sparse information about what you need. I suggest > > test-driving some systems and then deciding to use one. > > > > Ticket systems out there are quite different, according to their > > intended usage, so what might work for me, might not work for you. > > > > Some somewhat popular projects to look at should imho include Request > > Tracker, Trac, Roundup, and maybe OTRS. > > for otrs I have a port. we use it since years, it is nice.
The application is quite usable. The code is bad. I had to make a number of customizations to it years ago for a NASA installation. While it works fine and is user-friendly, it's really ugly Perl. -- Jason Dixon DixonGroup Consulting http://www.dixongroup.net/
