On Tue, Nov 18, 2008 at 12:36 PM, <[EMAIL PROTECTED]> wrote:
> my security team is currently recieving ~500 change tickets a month (not
> counting patching, upgrades, etc) with a 2 business day SLA to complete
> them. we are getting a lot of people screaming that we should be more
> responsive and
On Tue, Nov 18, 2008 at 4:50 PM, <[EMAIL PROTECTED]> wrote:
> On Tue, 18 Nov 2008, Tom Limoncelli wrote:
>
>> On Tue, Nov 18, 2008 at 12:36 PM, <[EMAIL PROTECTED]> wrote:
>>>
>>> my security team is currently recieving ~500 change tickets a month (not
&g
On Tue, Nov 18, 2008 at 8:41 PM, <[EMAIL PROTECTED]> wrote:
> On Tue, 18 Nov 2008, Tom Limoncelli wrote:
>
>> On Tue, Nov 18, 2008 at 4:50 PM, <[EMAIL PROTECTED]> wrote:
>>>
>>> On Tue, 18 Nov 2008, Tom Limoncelli wrote:
>>>
>>>&g
Here's the most concise summary of what I know about power:
1. 90% of all power outages are less than 10 seconds. A UPS can
handle that fine.
2. 9% of all power outages are between 10 seconds and a few hours. A
UPS can handle that fine.
3. 1% (or less) of all power outages are multi-day outag
David,
I'm confused if you are saying that a data-center sized UPS is a good
thing or bad thing. I do agree that even with a UPS there are other
power problems (we've all accidentally kicked a power cable and
crashed a machine, right?).
What's best is different at each data center because each d
Fundamentally you want to define an SLA and then demonstrate that you
are meeting it (or how close you are to meeting it, with improvement
over time). The problem is how do you define an SLA?
1. 90% of all tickets will be closed in 3 days (measure the number of
tickets that are older than 3 days
On Thu, May 28, 2009 at 6:12 PM, Neil Neely wrote:
> Some of the goals for why I'm asking this question:
> 1) Improve visibility into Systems team to the rest of the company
> 2) Find good ways of showing how good of a job we're doing to people who
> really don't grok Systems.
At the risk of sou
On Fri, May 29, 2009 at 3:31 PM, wrote:
> on the other hand, for server uptime outside of maintinance, you can buy
> commodity hardware that will run for years without any failures (your
> upgrades are during the allowed maintinance), but you can have another box
> of the same type that fails in
On Thu, Aug 13, 2009 at 10:12 AM, Rob Cherry wrote:
> I am being asked by the business to do a better job about spam.
> Looking at the options out there for a small/medium business (I have
> 35 employees but around 90 mailboxes spread across 4 domains),
> messagelabs stands out in that they have a
On Fri, Aug 21, 2009 at 10:10 PM, Matt Lawrence wrote:
> On Fri, 21 Aug 2009, Jesse Trucks wrote:
>
>> Matt,
>>
>> That entirely depends on your purpose, experience, and career-path.
>>
>> If you want a general overview type of certification that doesn't go deep
>> into a vertical technical arena,
Simple GeoLocation is being built into web browsers with a JavaScript API:
http://code.google.com/apis/gears/api_geolocation.html
Tom
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Performance sucks when you are swapping. Swap is for when you've
exceeded RAM; it is a counter-measure to give you some breathing room
until you can get out of that situation.
Swapping is like an emergency airbag. You want swap space to exist,
but if you actually use it there's a problem.
So, y
On Wed, Sep 16, 2009 at 2:04 PM, Esther Schindler wrote:
> My ex-colleague from CIO.com (and, I hope, friend forever) Kim Nash is
> working on an article. She asked via Twitter:
>
> >>need some perspective for article i'm writing: what's the longest
> your data center has gone without downtime? i
On Thu, Sep 17, 2009 at 4:21 PM, Doug Hughes wrote:
> Yves Dorfsman wrote:
>> To contrast that, I can't remember last time google.com wasn't up.
People used to say "as reliable as the phone system". Now it is "I
can't remember when Google search wasn't up".
(It was last May...
http://googleblog
Buy a Mac. Parental controls are amazing:
http://theappleblog.com/2009/01/13/kid-proofing-a-mac-with-parental-controls/
"If you’ve allowed them access to the Mail application and iChat, you
can limit their communications within those apps, from here. Enter the
names of the users they can email and
Sorry, in my haste I didn't read the entire request. He's looking to
solve this at the provider, not at the desktop.
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I have a file called rc-addition that contains:
# BEGIN project
a
bunch
of
lines
# END project
I want to append it to the end of /etc/rc.machine but if there is already a
"# BEGIN project" / "# END project" it should replace that text, or delete
it and append the new text to the end.
This soun
Ok, do it in awk :-)
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> I'd do it very clearly in two lines:
>
> $ perl -ni -e 'print unless /^# BEGIN project/../^# END project/'
> /etc/rc.machine
> $ cat rc-addition >>/etc/rc.machine
>
Jay Plett also emailed me a similar solution using sed which I'd touch up as:
sed -ibak -e '/^# BEGIN project/,/^# END project/d'
My suggestion is to go back to him and ask how he is measured at the
end of the year at performance review time. Pick a metric relate to
that.
This is not sucking up to the boss. This is aligning priorities.
...and if his evaluation is based on something stupid, measure it
anyway. If it needs t
I've never been impressed by long surveys. The benchmark for these is
that "10% response rate" is considered extremely good. That's
depressing.
When someone has gotten their response to a ticket the last thing they
want to do is answer a survey. It is like letting someone unwrap a
toy they've
What makes you the most upset: that you've just learned that all
browsers have this function or that Google is using this function?
Tom
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On Tue, Dec 15, 2009 at 9:40 AM, FRLinux wrote:
> On Tue, Dec 15, 2009 at 1:15 PM, Tom Limoncelli wrote:
>> What makes you the most upset: that you've just learned that all
>> browsers have this function or that Google is using this function?
>
> Nice one :)
I'm doing research about professionalism in our industry. I'd like to
hear your thoughts.
Please take 5 minutes to answer this simple survey:
http://tr.im/IeWf
Thanks!
Tom Limoncelli
http://everythingsysadmin.com
The Practice of System and Network Administration
Time Management
I'm told that the short URL isn't working for some. Please try:
https://spreadsheets.google.com/a/whatexit.org/viewform?hl=en&formkey=dHM3TTlnamRMZWN6UjRPak1qOHE3UkE6MA
On Mon, Dec 21, 2009 at 8:53 AM, Tom Limoncelli wrote:
> I'm doing research about professionalism in our
I'll be in SF this weekend too. Let me know if something happens.
Tom
Jan 14-17: SF
Jan 17-30: Mountain View (possibly weekends in SF)
Feb 5-13: SF
On Tue, Jan 12, 2010 at 11:55 AM, Gilbert Wilson wrote:
> I'll be in San Francisco later this week for some client work. I
> haven't been in SF si
On Tue, Feb 2, 2010 at 12:14 PM, Joseph Kern wrote:
> Here's what I got so far ... suggestions?
I presumed you'll be attacked immediately, so my first thought was to
shut off inetd right away, then use "netstat -n -l" to see if there
are other services to shut down. Then I'd configure a secure (
On Tue, Feb 2, 2010 at 9:06 PM, Edward Ned Harvey wrote:
>> I keep hearing keys only ssh ... I'll add that too. But I do have a
>
> Why is it so common to jump to the conclusion that keys-only-ssh is more
> secure than passwords?
My assumption is that during the contest the laptops that would ss
I don't have direct experience but here's my thoughts...
1. 10M ethernet is half-duplex. That might be a problem, but your
VOIP vendor can tell you for sure. If you are full-duplex between the
switches, and each location gets a dedicated switched port (no hubs)
I'm guessing things would be fine,
On Thu, Feb 4, 2010 at 12:37 PM, Nick Whalen
wrote:
> seph wrote:
>>> 1. 10M ethernet is half-duplex.
>>>
>>
>> Er, really? That's not my recollection. (And the first couple google
>> hits tell me full duplex was supported on 10BaseT)
>>
>> Generally though, I'd expect it to work. The nbx100 phon
On Thu, Feb 4, 2010 at 3:19 PM, Atom Powers wrote:
> Because I'm not planning to pull new CAT5 to those offices. They
> already have 2x CAT5 and 2x CAT3. While I only /need/ two runs, it
> would be a shame if I couldn't find a use for the CAT3.
Doing a few runs of a lower-quality cable is very 19
Deadline is Monday! Submit, submit, submit!
LOPSA NJ PICC is a regional conference for all system administrators!
LOPSA New Jersey's Professional IT Community Conference
New Brunswick, NJ, May 7-8, 2010 -- http://picconf.org
http://twitter.com/picconf
http://picconf.org/facebook
Call for Pa
Have you tried Splunk yourself? My friends that have downloaded the
free demo have ended up finding the money for it. It is that good.
Tom
On Sun, Feb 28, 2010 at 8:32 PM, Paul DiSciascio wrote:
> I'm looking for a good way to share log files on a centralized syslog server
> with about 10-20
On Tue, Mar 2, 2010 at 5:14 PM, wrote:
> What does Tom have to say (see Time Management for Sysadmins or The Art &
> Practice...)?
People have made a number of good points already: Know your audience,
figure out your purpose, use something that makes it easy to do (Twiki
is my favorite, BTW).
T
-bird discount
(Monday, 3/22/2010). Save $75 now! We can't extend it a second time!
http://lopsanj.org/events/picc10/registration
More info at http://picconf.org
SPREAD THE WORD! PLEASE FORWARD!
Sincerely,
Tom Limoncelli
LOPSA NJ PICC is a regional conference for sysadmins of a
Don't forget! Full registration price goes up $75 at midnight on Monday
night! Register soon!
*http://picconf.org*
* <http://picconf.org>
*
-- Forwarded message ------
From: Tom Limoncelli
Date: Sat, Mar 20, 2010 at 3:48 PM
Subject: LOPSA PICC: Speakers and topic
The one time I requested an AS, I didn't tell the legal department I
was signing it.
I know that's not a great answer, but...
Tom
On Fri, Mar 26, 2010 at 5:28 PM, Jeremy Charles wrote:
> Has anyone here had their legal department balk at the legal agreement that
> ARIN wants you to sign when yo
There should be a wikipedia page of movies that list sysadmins in
their credits. (If there is a wikipedia page that lists "known
man-made objects on the moon", why not?)
Tom
On Tue, Mar 30, 2010 at 9:09 AM, Esther Filderman wrote:
> On Mon, Mar 29, 2010 at 4:41 PM, Daniel Rich wrote:
>
>> Drea
t;talk" page.
>
> link: http://en.wikipedia.org/wiki/SysadminsInFilm
>
> Cheers,
> - --Trey
>
> Quoth Tom Limoncelli [03/30/2010 04:52 PM] :
>> There should be a wikipedia page of movies that list sysadmins in
>> their credits. (If there is a wikipedia page that lists
ploy a new thingamabob? Survive an interesting
attack, management change, or technology ? Tell us all about it!
If you have never submitted a paper to LISA, this is a good time to
give it a shot.
It could be a turning point for you too.
Sincerely,
Tom Limoncelli
Submission guidelines:
http://www.u
New Brunswick has made a big come-back in the last 10 years. The
hotel is in the middle of a lot of the redevelopment.
There are many excellent restaurants in the area. My favorite is Old
Bay (right across the street): www.oldbayrest.com
It is very fancy and has an amazing menu. They might have
http://picconf.org now has some videos made by our keynote speakers.
They're 3-5 minutes each. Check 'em out!
Also, the homepage has a special note for people from NYC.
Register today!
Tom
--
http://EverythingSysadmin.com -- http://www.TomOnTime.com
Computer and network administrators... Spr
On Sun, Apr 18, 2010 at 2:30 PM, Colm Buckley wrote:
> On Sun, Apr 18, 2010 at 6:53 PM, Yves Dorfsman wrote:
>
>>
>> Will people still use NAT with IPv6?
>
> I really, really, really hope not.
People are confusing habit with hygiene. NAT started out as a habit,
and now do it thinking it is good
On Mon, Apr 19, 2010 at 7:03 AM, Edward Ned Harvey wrote:
>> From: discuss-boun...@lopsa.org [mailto:discuss-boun...@lopsa.org] On
>> Behalf Of da...@lang.hm
>>
>> I know that the people pushing IPv6 consider NAT evil and want to
>> make it impossible.
>
> Reference please? I never heard anything
On Mon, Apr 19, 2010 at 7:43 AM, Edward Ned Harvey wrote:
>> From: Tom Limoncelli [mailto:t...@whatexit.org]
>> Sent: Monday, April 19, 2010 7:29 AM
>> To: Edward Ned Harvey
>> Cc: da...@lang.hm; discuss@lopsa.org
>> Subject: Re: [lopsa-discuss] IPv6 and NAT
>>
On Tue, Apr 20, 2010 at 11:18 PM, Edward Ned Harvey
wrote:
> Also, Verizon FiOS is rolling out IPv6.
> I saw a news article announcing it the other day ... So I simply tried to
> get an IPv6 address ... no luck.
This?
http://money.cnn.com/news/newsfeeds/articles/prnewswire/NY81426.htm
It is a mo
Multicast in IPv4 and IPv6 are about equal. On the LAN they were
really well. The problem is how to route them on the WAN. The
multicast routing protocols are still evolving. It turns out to be
more complicated than one would expect.
Tom
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First, your use of Wikis is excellent. The more you can make your
users self-sufficient. Eventually they will go there first
(especially if the cover page is a good Table of Contents).
Now, onto your other big issue: where did the day go?
Recording what you do is good for many reasons:
1. it is
On Tue, May 4, 2010 at 2:11 PM, Matt Lawrence wrote:
> It has been my observation that this sort of advancement is no longer
> available to systems administrators. Sysadmin work is now considered low
> level technical work and any sort of project management is now done by
> technically illiterate
On Wed, Jun 16, 2010 at 10:37 AM, wrote using a quoting
style so confusing that I'm just not going to quote any of it.
Bergman is right in that if you can seek() deep into the file and then find
the next \n you can continue from there. There may be better ways to find
where to seek:
1. If the
On Wed, Aug 11, 2010 at 11:05 AM, Jefferson Cowart wrote:
> I have recently found myself promoted from being on a team of two
> network/system administrators to managing the team, and I'm looking for
> a few bits of advice.
Try to establish with your manager what "managing the team" means.
Does i
On Thu, Aug 26, 2010 at 9:25 AM, Jeremy Charles wrote:
> I’m assuming I can’t be the only person in this crowd who has purchased a
> TED (www.theenergydetective.com).
>
> I’m wondering if anyone else has purchased their product with the wireless
> display and has had problems getting the wireless
On Fri, Sep 17, 2010 at 8:05 PM, Aleksey Tsalolikhin
wrote:
> First of all, well done on getting the LOPSA name up in lights on the
> conference web site.
>
> What is the nature of the cooperation?
Alternatively we could say...
Hey, that's great and I'm proud to see LOPSA getting there name ther
The LOPSA mentor program has received a request for a mentor that
knows IPv6. Please visit http://lopsa.org/mentor if you could spare
an hour a week to help someone out.
A mentor doesn't tell the protege how to fix a problem, they teach the
person how to find the answers.
Thanks!
Tom
P.S. The m
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