I bought and registered RH twice, and also both times had trouble to get
support, my experience about support is SuSE, I bought, registered sent mail,
and got good answers (also, there's a 60 day support).
I know this doesn't sound nice in a RH list, I currently run RH in almost all
my machines, but this 'issue' with support really dislikes me
KThorpe wrote:
> I've been using RedHat for a couple of years now. With our new server we
> bought 6.2. We did this partly to support RH and partly to gain tech support
> for installation.
>
> I raised a ticket with them on 24 May, it's still outstanding. They are
> obviously incapable of supporting their customers. Is there a problem, or
> just understaffing?
>
> Certainly it's not worth buying RedHat at the moment, I think I'll try
> cheapbytes next time.
>
> Kevin
>
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