Riv always answers the phone for me and I got my Sam Hillborne frame within a week or two. I don't know how long the Roadeo will take, they said it will be a couple of months so we will see. The wait on that frame isn't bothering me that much at all. Every email is answered quickly, like within that day, too. I understand if something falls through the cracks too. I mean, if they are selling 500 bikes a year among who knows how many other packages, I can understand something getting forgotten. I hope if the dude is for real, that a reasonable solution is found. I am suspicious though, based on the severity of the review, which really isn't a review on the Hilsen anyway. I try to make as many reviews that I can and judge the products fairly. Haven't made one on the Hillborne yet, but I should and have been meaning to write one up.
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