The dude may well be semi-justified. After nearly 10 years as a happy Riv customer, I'd be lying if I said that delays on frame orders are uncommon. Most of us realize that "it happens" and give Riv the benefit of the doubt. I'd also be lying if I said that Riv was batting 1.000 with returned calls and emails. In fact, if I really want to communicate with Riv, I've learned to email, then call, and, if needed, follow-up with another email or call. As a person who deals with fairly high call/email volume, I get it, and it's ok with me. So the guy's frame is later than estimated by perhaps months. He calls or emails once or twice or thrice and, for whatever reason, the ball gets dropped, and his concerns are never addressed to his satisfaction. Obviously there are at least two sides to every story, but I don't necessarily think that this review tells a tale that is too far out of ordinary.
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