Every time I have ever called someone has picked up, sometimes grant himself. I have asked for pics emailed and got them back that day. For me they are batting 1000. For someone to say the company might not exist robs his complaint of all validity and puts him in the category of lunatic. Who is to say he is even a customer? On Feb 10, 2013 5:46 PM, "Jim Thill - Hiawatha Cyclery" <thill....@gmail.com> wrote:
> The dude may well be semi-justified. After nearly 10 years as a happy Riv > customer, I'd be lying if I said that delays on frame orders are uncommon. > Most of us realize that "it happens" and give Riv the benefit of the doubt. > I'd also be lying if I said that Riv was batting 1.000 with returned calls > and emails. In fact, if I really want to communicate with Riv, I've learned > to email, then call, and, if needed, follow-up with another email or call. > As a person who deals with fairly high call/email volume, I get it, and > it's ok with me. So the guy's frame is later than estimated by perhaps > months. He calls or emails once or twice or thrice and, for whatever > reason, the ball gets dropped, and his concerns are never addressed to his > satisfaction. Obviously there are at least two sides to every story, but I > don't necessarily think that this review tells a tale that is too far out > of ordinary. > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
