Amen to that. In my own "one on one with clients" experience, very few clients are true assholes and most problems (mine or theirs) come from conflicting, unexpressed, and confused expectations. Be careful to communicate and that will solve 9/10 of your problems, IME. One more hard lesson learned: if you screw up -- and you will -- quickly go out of your way to make things good. I remember selling something to a guy in Australia and, for one reason or another, completely forgetting about the deal after I took his money. He was rightly very pissed and complained. I immediately contacted him, returned his money, and shipped the items at my own cost, which was considerable given the distance.
The other 10% can be solved by talking in a loud, firm voice and not permitting the client to interrupt. Patrick "I am my own ombudsman" Moore (who is a lotta other things, too). On Tue, Feb 12, 2013 at 10:15 AM, Jim Thill - Hiawatha Cyclery < thill....@gmail.com> wrote: > 9 times out of 10, these things stem from lack of effective communication > and a person who stews quietly even while outwardly presenting good-natured > acceptance. > > -- > You received this message because you are subscribed to the Google Groups > "RBW Owners Bunch" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to rbw-owners-bunch+unsubscr...@googlegroups.com. > To post to this group, send email to rbw-owners-bunch@googlegroups.com. > Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. > For more options, visit https://groups.google.com/groups/opt_out. > > > -- ------------------------- Patrick Moore, Albuquerque, NM, USA For professional resumes, contact Patrick Moore, ACRW http://resumespecialties.com/index.html ------------------------- -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
