>What I want to know is, who/what is routing these messages, currently,
>to an Exchange mailbox, and will they be changing that routing to a
>mailbox that YOU specify when they "break" your use of Exchange?
This routing is done by Cerberus, I can configure Cerberus to grab
mails from any another location that support POP3

In other words, if you install Postfix and a popd on your current help
desk server box, and tell _the_responsible_OPs_ to route those emails to
helpd...@yourbox.yourcompnay.
tld will they oblige you?

Yes, the users can  be informed to send their emails to another location


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