Ah. That explains everything. Thank you.
Lars > Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling > <mathias.otrsmailingli...@gmail.com>: > > Hi, > > who is the customer? Is it yourself? > Event Based Notifications do not work, if the agent and customer user have > the same email address. > > --Mathias > > > > 17/10/2014 20:20 - Lars Jørgensen wrote: > > To do what you need use Notification event and chose Customer as > > destination for your especific event. > > That’s exactly what I did: > > 1. I have created a new event in "Admin -> Notifications (Event)". > > 2. In "Events" I have selected "TicketQueueUpdate". > > 3. In "Ticket Filter" I have selected the queue, that the ticket will be moved > into. > > 4. In "Recipient" I have selected "Customer". > > 5. Finally, in "Notification" I have just entered "test" in both subject and > text. > > It just doesn’t work. Does it work for you? > > > -- > Lars > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
