Why? If you did this by way of paper, would you send a snail mail envelope to the customer telling her you changed folders?
On Mon, Sep 29, 2014 at 9:59 AM, Lars Jørgensen <ljo...@gmail.com> wrote: > Hi, > > This should be really simple, but I can't figure out what I'm doing wrong. > I want to send a notification to the customer when her ticket is moved to a > specific queue. > > 1. I have created a new event in "Admin -> Notifications (Event)". > > 2. In "Events" I have selected "TicketQueueUpdate". > > 3. In "Ticket Filter" I have selected the queue, that the ticket will be > moved into. > > 4. In "Recipient" I have selected "Customer". > > 5. Finally, in "Notification" I have just entered "test" in both subject > and text. > > When I move the ticket into the queue selected in (3) above, nothing > happens. Do I need to enable something? > > We're on OTRS 3.3.7 > > > -- > Lars > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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