I guess. But is the mere act of assigning the queue sufficiently repeatable that you don't want to explain this concept in a reply and just change queues separately?
On Mon, Oct 6, 2014 at 6:41 AM, Lars Jørgensen <ljo...@gmail.com> wrote: > 2014-09-29 18:21 GMT+02:00 Gerald Young <cryth...@gmail.com>: > >> Why? If you did this by way of paper, would you send a snail mail >> envelope to the customer telling her you changed folders? >> > > No. But that's beside the point. > > We have some queues where tickets can end up taking a lot of time. These > queues are for the evaluation and prioritizing of tickets regarding > problems that can't be immediately solved but might require development > resources (or might even be rejected). We want customers to know when their > ticket has entered one of the queues, so they know that they can't expect a > solution immediately. > > Is that possible? > > > Lars > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
