2014-10-06 15:18 GMT+02:00 Gerald Young <cryth...@gmail.com>: > I guess. But is the mere act of assigning the queue sufficiently > repeatable that you don't want to explain this concept in a reply and just > change queues separately? >
Yes, it happens a bit. We're not a high volume site, but gets around 50-70 support tickets each day. I think one or two of them are moved into the evaluation queues, and the people responsible for doing it requested the automatic customer notification. As far as I can see OTRS supports this. I just can't make it work. Any hints? Lars
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