Hi, who is the customer? Is it yourself? Event Based Notifications do not work, if the agent and customer user have the same email address.
--Mathias 17/10/2014 20:20 - Lars Jørgensen wrote: > To do what you need use Notification event and chose Customer as destination for your especific event. That’s exactly what I did: 1. I have created a new event in "Admin -> Notifications (Event)". 2. In "Events" I have selected "TicketQueueUpdate". 3. In "Ticket Filter" I have selected the queue, that the ticket will be moved into. 4. In "Recipient" I have selected "Customer". 5. Finally, in "Notification" I have just entered "test" in both subject and text. It just doesn’t work. Does it work for you? -- Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: [1]http://otrs.org/ Archive: [2]http://lists.otrs.org/pipermail/otrs To unsubscribe: [3]http://lists.otrs.org/cgi-bin/listinfo/otrs [1] http://otrs.org/ [2] http://lists.otrs.org/pipermail/otrs [3] http://lists.otrs.org/cgi-bin/listinfo/otrs
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