Hi, Gerald. I solved that issue about duplicate entries in the otrs' crontab file. I should've deleted */otrs/var/cron* folder. After, I created it again by copying default directory from otrs.tar.gz source and installing all the cronjobs again.
Although this part was solved, the problem with fetch e-mails through *otrs.PostMasterMailbox.pl* still happening. I also realized that others scripts like *otrs.GenericAgent.pl <http://otrs.GenericAgent.pl> *are with the same behavior. When I try to run them by myself on the linux shell, the following message shows up: *Segmentation fault.* Any idea ? Can be some Perl issue ? Best Regards, Willian Silva. 2014-02-18 11:11 GMT-03:00 Gerald Young <cryth...@gmail.com>: > To be more explicit about it: > > Cron.sh stop otrs > empties otrs crontab > Cron.sh start otrs > concats otrs/var/cron into otrs crontab > > grep PostMasterMailbox otrs/var/cron > > If you see it more than once, it's too many times. comment (#) extraneous > ones out. > > If you see it only once, run > Cron.sh restart otrs > > > > > On Tue, Feb 18, 2014 at 9:05 AM, Gerald Young <cryth...@gmail.com> wrote: > >> yes. It means it's picking this up twice. Which has been previously noted >> as wrong. >> >> Most likely issue is related to the thing I already said: >> >> Cron.sh concatenates all files (apparently, really, all files) in >> otrs/var/cron. >> >> >> >> On Tue, Feb 18, 2014 at 6:55 AM, Willian Silva <poledi...@gmail.com>wrote: >> >>> Hi Gerald. >>> >>> Thanks for your tips. >>> >>> I was checking the crontab file of the otrs user and I realized >>> something wrong. There are PostmasterMailbox.pl jobs running twice. I >>> don't know why, even removing one of them, the two jobs shows up again when >>> I type the command to restart otrs cron jobs (otrs/bin/Cron.sh restart >>> otrs). See below: >>> >>> [root@myserver otrs]# crontab -l -u otrs | grep PostMaster >>> */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null >>> */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null >>> >>> Is it a problem ? >>> >>> Regards, >>> >>> Willian Silva. >>> >>> >>> >>> >>> 2014-02-17 17:06 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>> >>> I'm not a fan of the other suggestions to manipulate crontab directly >>>> because (in Linux): >>>> >>>> otrs/bin/Cron.sh restart otrs >>>> >>>> will concat all entries [that don't have .dist] on otrs/var/cron to the >>>> otrs user's cron (to run in the otrs context, obeying otrs' HOME path). >>>> >>>> to verify otrs' cron: >>>> sudo crontab -l -u otrs | more >>>> >>>> But you have a known error >>>> message<https://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+PostMasterMailbox%2C+because+it%27s+already+running> >>>> . >>>> >>>> http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the >>>> threads that address this. >>>> >>>> The error message is a symptom (Can't create a new process because the >>>> other process is still running). It is what it says. >>>> >>>> More to the point, the PostmasterMailbox.pl *is* running too often. >>>> This is likely either because it's running as root AND otrs or because a >>>> single instance is hung. >>>> >>>> check /var/spool/cron/crontabs/* for multiple instances of >>>> PostmasterMailbox.pl (but use crontab -e -u username to edit these!) >>>> >>>> also, check /etc/crontab and /etc/cron* for possible manual entries and >>>> remove them, especially if you've followed other people's instructions. >>>> >>>> Check ps auxwww | grep PostmasterMailbox for running processes. >>>> >>>> Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under >>>> the otrs context >>>> >>>> >>>> On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva <poledi...@gmail.com>wrote: >>>> >>>>> Yes, Gerald Young. Manual fetch is working properly from the GUI. >>>>> >>>>> >>>>> >>>>> >>>>> 2014-02-17 15:26 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>>>> >>>>> Does manual fetch work? >>>>>> Are there errors in System Log? >>>>>> Windows or Linux? >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva >>>>>> <poledi...@gmail.com>wrote: >>>>>> >>>>>>> Hi folks, >>>>>>> >>>>>>> I've been facing off with an issue and I'll appreciate any help to >>>>>>> solve it. >>>>>>> >>>>>>> In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running >>>>>>> every 10 minutes by the otrs user cron jobs. But the tickets aren >>>>>>> >>>>>>> --------------------------------------------------------------------- >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> >>>>>> >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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