I'm not a fan of the other suggestions to manipulate crontab directly because (in Linux):
otrs/bin/Cron.sh restart otrs will concat all entries [that don't have .dist] on otrs/var/cron to the otrs user's cron (to run in the otrs context, obeying otrs' HOME path). to verify otrs' cron: sudo crontab -l -u otrs | more But you have a known error message<https://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+PostMasterMailbox%2C+because+it%27s+already+running> . http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the threads that address this. The error message is a symptom (Can't create a new process because the other process is still running). It is what it says. More to the point, the PostmasterMailbox.pl *is* running too often. This is likely either because it's running as root AND otrs or because a single instance is hung. check /var/spool/cron/crontabs/* for multiple instances of PostmasterMailbox.pl (but use crontab -e -u username to edit these!) also, check /etc/crontab and /etc/cron* for possible manual entries and remove them, especially if you've followed other people's instructions. Check ps auxwww | grep PostmasterMailbox for running processes. Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under the otrs context On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva <poledi...@gmail.com> wrote: > Yes, Gerald Young. Manual fetch is working properly from the GUI. > > > > > 2014-02-17 15:26 GMT-03:00 Gerald Young <cryth...@gmail.com>: > > Does manual fetch work? >> Are there errors in System Log? >> Windows or Linux? >> >> >> >> >> On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva <poledi...@gmail.com>wrote: >> >>> Hi folks, >>> >>> I've been facing off with an issue and I'll appreciate any help to solve >>> it. >>> >>> In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running >>> every 10 minutes by the otrs user cron jobs. But the tickets aren >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
