yes. It means it's picking this up twice. Which has been previously noted as wrong.
Most likely issue is related to the thing I already said: Cron.sh concatenates all files (apparently, really, all files) in otrs/var/cron. On Tue, Feb 18, 2014 at 6:55 AM, Willian Silva <poledi...@gmail.com> wrote: > Hi Gerald. > > Thanks for your tips. > > I was checking the crontab file of the otrs user and I realized something > wrong. There are PostmasterMailbox.pl jobs running twice. I don't know > why, even removing one of them, the two jobs shows up again when I type the > command to restart otrs cron jobs (otrs/bin/Cron.sh restart otrs). See > below: > > [root@myserver otrs]# crontab -l -u otrs | grep PostMaster > */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > */10 * * * * $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null > > Is it a problem ? > > Regards, > > Willian Silva. > > > > > 2014-02-17 17:06 GMT-03:00 Gerald Young <cryth...@gmail.com>: > > I'm not a fan of the other suggestions to manipulate crontab directly >> because (in Linux): >> >> otrs/bin/Cron.sh restart otrs >> >> will concat all entries [that don't have .dist] on otrs/var/cron to the >> otrs user's cron (to run in the otrs context, obeying otrs' HOME path). >> >> to verify otrs' cron: >> sudo crontab -l -u otrs | more >> >> But you have a known error >> message<https://www.google.com/search?q=site:forums.otterhub.org+Can%27t+create+PID+PostMasterMailbox%2C+because+it%27s+already+running> >> . >> >> http://forums.otterhub.org/viewtopic.php?f=62&t=17287 is one of the >> threads that address this. >> >> The error message is a symptom (Can't create a new process because the >> other process is still running). It is what it says. >> >> More to the point, the PostmasterMailbox.pl *is* running too often. This >> is likely either because it's running as root AND otrs or because a single >> instance is hung. >> >> check /var/spool/cron/crontabs/* for multiple instances of >> PostmasterMailbox.pl (but use crontab -e -u username to edit these!) >> >> also, check /etc/crontab and /etc/cron* for possible manual entries and >> remove them, especially if you've followed other people's instructions. >> >> Check ps auxwww | grep PostmasterMailbox for running processes. >> >> Attempt to manually run the otrs/bin/otrs.PostmasterMailbox.pl under the >> otrs context >> >> >> On Mon, Feb 17, 2014 at 2:45 PM, Willian Silva <poledi...@gmail.com>wrote: >> >>> Yes, Gerald Young. Manual fetch is working properly from the GUI. >>> >>> >>> >>> >>> 2014-02-17 15:26 GMT-03:00 Gerald Young <cryth...@gmail.com>: >>> >>> Does manual fetch work? >>>> Are there errors in System Log? >>>> Windows or Linux? >>>> >>>> >>>> >>>> >>>> On Mon, Feb 17, 2014 at 1:23 PM, Willian Silva <poledi...@gmail.com>wrote: >>>> >>>>> Hi folks, >>>>> >>>>> I've been facing off with an issue and I'll appreciate any help to >>>>> solve it. >>>>> >>>>> In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running >>>>> every 10 minutes by the otrs user cron jobs. But the tickets aren >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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