Hi, Martin. My permissions are like this:
[root@myserver otrs]# ls -la Kernel/Config/Files/ total 2016 drwxrwx---. 2 otrs apache 4096 Feb 17 10:15 . drwxrwx---. 3 otrs apache 4096 Jan 31 10:37 .. -rw-rw----. 1 otrs apache 82022 Dec 17 15:22 FAQ.xml -rw-rw----. 1 otrs apache 1633 Dec 17 15:15 FrameworkITSMCore.xml -rw-rw----. 1 otrs apache 733 Dec 17 15:14 FrameworkITSM.xml -rw-rw----. 1 otrs apache 302448 Dec 4 20:17 Framework.xml -rw-rw----. 1 otrs apache 2728 Dec 17 15:15 GeneralCatalog.xml -rw-rw----. 1 otrs apache 21212 Dec 4 19:24 GenericInterface.xml -rw-rw----. 1 otrs apache 1714 Dec 17 15:16 ImportExport.xml -rw-rw----. 1 otrs apache 46475 Dec 17 16:00 iPhoneHandle.xml -rw-rw----. 1 otrs apache 488205 Dec 17 15:15 ITSMChangeManagement.xml -rw-rw----. 1 otrs apache 39634 Dec 17 15:15 ITSMConfigItem.xml -rw-rw----. 1 otrs apache 20650 Dec 17 15:15 ITSMCore.xml -rw-rw----. 1 otrs apache 8799 Dec 17 15:15 ITSMService.xml -rw-rw----. 1 otrs apache 33632 Dec 17 15:15 ITSMTicket.xml -rw-rw----. 1 otrs apache 17070 Dec 4 19:24 ProcessManagement.xml -rw-rw----. 1 otrs apache 4145 Dec 4 19:24 Scheduler.xml -rw-rw----. 1 otrs apache 7679 Dec 16 16:45 Support.xml -rw-rw----. 1 otrs apache 19219 Dec 17 15:53 Survey.xml -rw-rw----. 1 otrs apache 8723 Dec 17 16:04 SystemMonitoring.xml -rw-rw----. 1 otrs apache 641 Dec 17 15:15 TicketITSMService.xml -rw-rw----. 1 otrs apache 6195 Dec 17 15:15 TicketITSMTicket.xml -rw-rw----. 1 otrs apache 519197 Dec 4 20:17 Ticket.xml -rw-rw----. 1 otrs apache 14936 Dec 17 15:32 TimeAccounting.xml -rw-rw----. 1 apache apache 320574 Feb 17 10:15 ZZZAAuto.pm -rw-rw----. 1 otrs apache 2160 Feb 6 22:56 ZZZACL.pm -rw-rw----. 1 apache apache 23459 Feb 17 09:48 ZZZAuto.pm Regards, Willian Silva 2014-02-18 4:46 GMT-03:00 Martin Gruner <martin.gru...@otrs.com>: > Hi Willian, > > can you please post the file permissions in your Kernel/Config/Files > directory? > > Regards, mg > > Am 17.02.14 19:41, schrieb Willian Silva: > > Hi folks, > > > > I've been facing off an issue and I'll appreciate any help to solve it. > > > > In my OTRS 3.3.3 system, the PostMasterMailbox.pl script is running > > every 10 minutes by the otrs user cron jobs. But, the tickets aren't > > created in the system from customers' e-mail. > > > > In the system log, the follow message shows up every 10 minutes: > > > > /Can't create PID PostMasterMailbox, because it's already running/ > > / > > / > > I've been tried to run that script by myself on the CentOS 6 server (I'm > > using Perl v5.10.1). However, the follow message shows up: > > > > # /opt/otrs/bin/otrs.PostMasterMailbox.pl > > <http://otrs.PostMasterMailbox.pl> -f 1 -d 2 > > > > /NOTICE: PostMasterMailbox.pl is already running but is starting again! > > / > > /Segmentation fault/ > > / > > / > > Any ideas about this "Segmentation fault" ? > > > > I think that's the point. > > > > Regards, > > > > Willian Silva. > > > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > Martin Gruner > Senior Developer R&D > > OTRS AG > Europaring 4 > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, > USt-Nr.: DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André > Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel > > Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres > Service Management - Jetzt downloaden und testen > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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