Good to know. Thanks! On Fri, Oct 5, 2012 at 4:59 PM, Gerald Young <cryth...@gmail.com> wrote:
> ACLs don't apply to generic agent. At least, it's impractical that they > should. > > On Fri, Oct 5, 2012 at 9:44 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > >> Hi, >> >> I found out in the mean time that ACLs can be used to hide certain states >> as opposed to all states of a certain type, which is possible via >> SysConfig. See example 18.4 here >> http://doc.otrs.org/3.1/en/html/ch18s02.html >> >> The question that I'm left with is: {{{{{ Do ACLs apply to actions >> performed by Generic Agent? }}}}} >> >> I remember reading that they do not apply to user id 1 but I don't know >> if Generic Agent runs with this identity or not. >> >> Can anyone help with an answer? >> >> Thanks, >> Bogdan >> >> >> On Fri, Sep 28, 2012 at 6:05 PM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: >> >>> Hi, >>> >>> Same question, reformulated to use an example: Can I use ACLs to hide >>> the "pending auto close-" state (of type "pending auto") in all agent GUIs >>> while keeping the ability to set this state from Generic Agent jobs? >>> >>> AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs >>> also apply to the Generic Agent. >>> >>> Thanks, >>> Bogdan >>> >>> >>> P.S: I'm just starting ACLs investigation and I'm not yet able to create >>> my own test. Google hasn't yielded a response. >>> >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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