Hi Carlos,
I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS and
no success. Should I check in another place?
Log file still saying:
[Mon Oct 1 15:52:38
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:38
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:38
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run]
Response::Agent: 1s taken (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia)
[Mon Oct 1 15:52:39
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:39
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:39
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run]
Response::Agent: 1s taken
(URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia)
[Mon Oct 1 15:52:41
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:41
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
[Mon Oct 1 15:52:41
2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid SortBy
(TicketFreeKey7)!
Should you need another info for this issue? I need, if possible, your help to
solve this before to touch anything and break it ALL trying to fix it.
Thanks much.
________________________________
De: Carlos Andrés Gallego Arboleda <carlos.gall...@itconsultores.com.co>
Para: Israel Garcia <iga3...@yahoo.com>; User questions and discussions about
OTRS. <otrs@otrs.org>
Enviado: Lunes 1 de octubre de 2012 15:48
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
You can use the scripts
/opt/otrs/script/otrs.RebuildTicketIndex.pl
2012/10/1 Israel Garcia <iga3...@yahoo.com>
Hi Carlos,
>
>
>I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should
>reinstall all ITSM* from the Package manager TAB?
>
>
>Really don't know which I made wrong on the migration. I appreciate your help.
>Thanks much.
>
>
>regards,
>Israel.
>
>
>
>
>________________________________
> De: Carlos Rodríguez <carlos.rodrig...@otrs.com>
>Para: Israel Garcia <iga3...@yahoo.com>; User questions and discussions about
>OTRS. <otrs@otrs.org>
>Enviado: Lunes 1 de octubre de 2012 13:54
>Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
>
>
>
>Hi Israel,
>
>
>Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already
>upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x
>
>
>please follow this link to get your packages
>http://www.otrs.com/en/open-source/get-otrs/software-download/
>
>
>OTRS 3.1 introduces a new concept called DynamicFields, that replaces
>TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc fixed
>fields in the Database.
>
>
>Que pases un buen día / Have a nice day!
>
>
>((enjoy))
>
>
>Carlos Rodríguez
>
>
>
>
>
>
>On Oct 1, 2012, at 5:49 AM, Israel Garcia <iga3...@yahoo.com> wrote:
>
>
>>
>>Hi everybody
>>
>>
>>After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from 3.0.5
>>to 3.0.16 'Queue tickets' are not shown:
>>
>>
>>
>>When clic on 'Queue view' there's no tickets data found. Any idea why?
>>
>>
>>
>>Log file is showing:
>>
>>
>>
>>Appreciate your help.
>>
>>Thanks.
>>
>>
>>
>>
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