Hi Israel, Did you follow all upgrade instructions to upgrade OTRS from 3.0 to 3.1?
I mean all steps from "UPGRADING" file? ((enjoy)) Carlos Rodríguez On Oct 1, 2012, at 9:05 AM, Carlos Andrés Gallego Arboleda <carlos.gall...@itconsultores.com.co> wrote: > OK Israel, > > Please view your table ticket on the database, > > The fields Ticketfreetext, ticketarticlefreetext and ticketfreetime these > should not be > > If exists you must to use the scripts of migration again, > > 2012/10/1 Israel Garcia <iga3...@yahoo.com> > Hi Carlos, > > I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all OTRS > and no success. Should I check in another place? > Log file still saying: > > [Mon Oct 1 15:52:38 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:38 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:38 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:38 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] > Response::Agent: 1s taken > (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia) > [Mon Oct 1 15:52:39 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:39 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:39 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:40 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] > Response::Agent: 1s taken > (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia) > [Mon Oct 1 15:52:41 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:41 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:41 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > > Should you need another info for this issue? I need, if possible, your help > to solve this before to touch anything and break it ALL trying to fix it. > > Thanks much. > > > > De: Carlos Andrés Gallego Arboleda <carlos.gall...@itconsultores.com.co> > > Para: Israel Garcia <iga3...@yahoo.com>; User questions and discussions about > OTRS. <otrs@otrs.org> > Enviado: Lunes 1 de octubre de 2012 15:48 > > Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1 > > Hi Israel, > > You can use the scripts > > /opt/otrs/script/otrs.RebuildTicketIndex.pl > > > > 2012/10/1 Israel Garcia <iga3...@yahoo.com> > Hi Carlos, > > I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should > reinstall all ITSM* from the Package manager TAB? > > Really don't know which I made wrong on the migration. I appreciate your > help. Thanks much. > > regards, > Israel. > > De: Carlos Rodríguez <carlos.rodrig...@otrs.com> > Para: Israel Garcia <iga3...@yahoo.com>; User questions and discussions about > OTRS. <otrs@otrs.org> > Enviado: Lunes 1 de octubre de 2012 13:54 > Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1 > > Hi Israel, > > Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already > upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x > > please follow this link to get your packages > http://www.otrs.com/en/open-source/get-otrs/software-download/ > > OTRS 3.1 introduces a new concept called DynamicFields, that replaces > TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc > fixed fields in the Database. > > Que pases un buen día / Have a nice day! > > ((enjoy)) > > Carlos Rodríguez > > > > > On Oct 1, 2012, at 5:49 AM, Israel Garcia <iga3...@yahoo.com> wrote: > >> >> Hi everybody >> >> After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from >> 3.0.5 to 3.0.16 'Queue tickets' are not shown: >> >> >> >> When clic on 'Queue view' there's no tickets data found. Any idea why? >> >> >> >> Log file is showing: >> >> >> >> Appreciate your help. >> >> Thanks. >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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