Hi,
I found out in the mean time that ACLs can be used to hide certain states
as opposed to all states of a certain type, which is possible via
SysConfig. See example 18.4 here
http://doc.otrs.org/3.1/en/html/ch18s02.html
The question that I'm left with is: {{{{{ Do ACLs apply to actions
performed by Generic Agent? }}}}}
I remember reading that they do not apply to user id 1 but I don't know if
Generic Agent runs with this identity or not.
Can anyone help with an answer?
Thanks,
Bogdan
On Fri, Sep 28, 2012 at 6:05 PM, Bogdan Iosif <bogdan.io...@gmail.com>wrote:
> Hi,
>
> Same question, reformulated to use an example: Can I use ACLs to hide the
> "pending auto close-" state (of type "pending auto") in all agent GUIs
> while keeping the ability to set this state from Generic Agent jobs?
>
> AFAIK, the hiding in GUI part is possible but I'm not sure if the ACLs
> also apply to the Generic Agent.
>
> Thanks,
> Bogdan
>
>
> P.S: I'm just starting ACLs investigation and I'm not yet able to create
> my own test. Google hasn't yielded a response.
>
>
>
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