OK Israel, Please view your table ticket on the database,
The fields Ticketfreetext, ticketarticlefreetext and ticketfreetime these should not be If exists you must to use the scripts of migration again, 2012/10/1 Israel Garcia <iga3...@yahoo.com> > Hi Carlos, > > I run the script /opt/otrs/bin/otrs.RebuildTicketIndex.pl, restart all > OTRS and no success. Should I check in another place? > Log file still saying: > > [Mon Oct 1 15:52:38 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:38 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:38 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:38 > 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s > taken (URL:Action=AgentTicketQueue;QueueID=5;View=:igarcia) > [Mon Oct 1 15:52:39 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:39 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:39 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:40 > 2012][Notice][Kernel::System::Web::InterfaceAgent::Run] Response::Agent: 1s > taken (URL:Action=AgentTicketQueue;QueueID=5;Filter=All:igarcia) > [Mon Oct 1 15:52:41 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:41 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > [Mon Oct 1 15:52:41 > 2012][Error][Kernel::System::TicketSearch::TicketSearch][417] Need valid > SortBy (TicketFreeKey7)! > > Should you need another info for this issue? I need, if possible, your > help to solve this before to touch anything and break it ALL trying to fix > it. > > Thanks much. > > > > ------------------------------ > *De:* Carlos Andrés Gallego Arboleda <carlos.gall...@itconsultores.com.co> > > *Para:* Israel Garcia <iga3...@yahoo.com>; User questions and discussions > about OTRS. <otrs@otrs.org> > *Enviado:* Lunes 1 de octubre de 2012 15:48 > > *Asunto:* Re: [otrs] Queue view are not showing data after upgrade to 3.1 > > Hi Israel, > > You can use the scripts > > /opt/otrs/script/otrs.RebuildTicketIndex.pl<http://otrs.rebuildticketindex.pl/> > > > > 2012/10/1 Israel Garcia <iga3...@yahoo.com> > > Hi Carlos, > > I made a mistake when I said 3.0,16 I meant 3.1.16. Do you think I should > reinstall all ITSM* from the Package manager TAB? > > Really don't know which I made wrong on the migration. I appreciate your > help. Thanks much. > > regards, > Israel. > > ------------------------------ > *De:* Carlos Rodríguez <carlos.rodrig...@otrs.com> > *Para:* Israel Garcia <iga3...@yahoo.com>; User questions and discussions > about OTRS. <otrs@otrs.org> > *Enviado:* Lunes 1 de octubre de 2012 13:54 > *Asunto:* Re: [otrs] Queue view are not showing data after upgrade to 3.1 > > Hi Israel, > > Sure this is easy ITSM 3.0.x is designed for OTRS 3.0.x, since you already > upgrade OTRS to 3.1 you need also to upgrade ITSM packages to 3.1.x > > please follow this link to get your packages > http://www.otrs.com/en/open-source/get-otrs/software-download/ > > OTRS 3.1 introduces a new concept called DynamicFields, that replaces > TicketFreeText, TicketFreeTime, ArticleFreeText and ArticleFreeTime, etc > fixed fields in the Database. > > Que pases un buen día / Have a nice day! > > ((enjoy)) > > Carlos Rodríguez > > > > > On Oct 1, 2012, at 5:49 AM, Israel Garcia <iga3...@yahoo.com> wrote: > > > Hi everybody > > After an upgrade to version 3.1 of OTRS and upgrade of ITSM addons from > 3.0.5 to 3.0.16 'Queue tickets' are not shown: > > > When clic on 'Queue view' there's no tickets data found. Any idea why? > > > > Log file is showing: > > > > Appreciate your help. > > Thanks. > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > >
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