Hi, I have created a template in the body of Customer interface when they create a new ticket. Is it possible to insert a drop down list in the body within the template as we have multiple departments and the customer to select from one of the drop down list & select the appropriate one.
With regards, Abdul On 1 October 2012 16:46, Muhammad El-Sergani <mserg...@gmail.com> wrote: > Hi Abdul, > > OTRS will fetch emails based on what's in the crontab for the user otrs. > By default that value is 10 minutes. > You should configure OTRS to fetch emails from your email inbox, select > the connection type and port, and once the cronjob's time is reached, OTRS > will fetch that email and *automatically create a ticket for you*. > > Thanks > //M > > > > On Mon, Oct 1, 2012 at 5:29 PM, Abdul Mohammed < > abdul.moham...@photobox.com> wrote: > >> Hi Gerald, >> >> Thanks for the support. >> >> Is there any settings / configuration where I need to add the email to >> make this automatic ticket creation happen. As I am still testing this >> otrs! I have used my proper email address too, but couldn't see a ticket >> being created when an e-mail is sent to my address. >> >> With regards, >> >> Abdul >> >> >> On 1 October 2012 16:17, Gerald Young <cryth...@gmail.com> wrote: >> >>> That's what it's supposed to do. >>> >>> On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed >>> <abdul.moham...@photobox.com> wrote: >>> > Hi Gerald, >>> > >>> > Many thanks for your quick support. I have another query, is it >>> possible >>> > that otrs to open a ticket automatically when an email is sent out to >>> its >>> > address (Example: noc-supp...@photobox.com). >>> > >>> > With regards, >>> > >>> > Abdul >>> > >>> > >>> > On 29 September 2012 19:29, Gerald Young <cryth...@gmail.com> wrote: >>> >> >>> >> The reason it's there is so customers don't blindly submit on the >>> >> default queue. >>> >> There is more information here: >>> >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138 >>> >> >>> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed >>> >> <abdul.moham...@photobox.com> wrote: >>> >> > Hi All, >>> >> > >>> >> > I have setup OTRS as our ticketing tool. I am currently trying to >>> remove >>> >> > the >>> >> > default ( - ) from drop down menu of To: address in >>> >> > CustomerTicketMessage to >>> >> > a created queue. >>> >> > >>> >> > With regards, >>> >> > >>> >> > Abdul >>> >> > >>> >> > >>> >> > >>> --------------------------------------------------------------------- >>> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> >> > Archive: http://lists.otrs.org/pipermail/otrs >>> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> --------------------------------------------------------------------- >>> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> >> Archive: http://lists.otrs.org/pipermail/otrs >>> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> > >>> > >>> > >>> > >>> > -- >>> > With regards, >>> > >>> > Abdul >>> > Sys Admin >>> > >>> > >>> > --------------------------------------------------------------------- >>> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> > Archive: http://lists.otrs.org/pipermail/otrs >>> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> With regards, >> >> Abdul >> Sys Admin >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- With regards, Abdul Sys Admin
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