Hi Gerald, Thanks for the support.
Is there any settings / configuration where I need to add the email to make this automatic ticket creation happen. As I am still testing this otrs! I have used my proper email address too, but couldn't see a ticket being created when an e-mail is sent to my address. With regards, Abdul On 1 October 2012 16:17, Gerald Young <cryth...@gmail.com> wrote: > That's what it's supposed to do. > > On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed > <abdul.moham...@photobox.com> wrote: > > Hi Gerald, > > > > Many thanks for your quick support. I have another query, is it possible > > that otrs to open a ticket automatically when an email is sent out to its > > address (Example: noc-supp...@photobox.com). > > > > With regards, > > > > Abdul > > > > > > On 29 September 2012 19:29, Gerald Young <cryth...@gmail.com> wrote: > >> > >> The reason it's there is so customers don't blindly submit on the > >> default queue. > >> There is more information here: > >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138 > >> > >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed > >> <abdul.moham...@photobox.com> wrote: > >> > Hi All, > >> > > >> > I have setup OTRS as our ticketing tool. I am currently trying to > remove > >> > the > >> > default ( - ) from drop down menu of To: address in > >> > CustomerTicketMessage to > >> > a created queue. > >> > > >> > With regards, > >> > > >> > Abdul > >> > > >> > > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > -- > > With regards, > > > > Abdul > > Sys Admin > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- With regards, Abdul Sys Admin
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