The reason it's there is so customers don't blindly submit on the default queue. There is more information here: http://forums.otterhub.org/viewtopic.php?f=60&t=7138
On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed <abdul.moham...@photobox.com> wrote: > Hi All, > > I have setup OTRS as our ticketing tool. I am currently trying to remove the > default ( - ) from drop down menu of To: address in CustomerTicketMessage to > a created queue. > > With regards, > > Abdul > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
