Hi Abdul, OTRS will fetch emails based on what's in the crontab for the user otrs. By default that value is 10 minutes. You should configure OTRS to fetch emails from your email inbox, select the connection type and port, and once the cronjob's time is reached, OTRS will fetch that email and *automatically create a ticket for you*.
Thanks //M On Mon, Oct 1, 2012 at 5:29 PM, Abdul Mohammed <abdul.moham...@photobox.com>wrote: > Hi Gerald, > > Thanks for the support. > > Is there any settings / configuration where I need to add the email to > make this automatic ticket creation happen. As I am still testing this > otrs! I have used my proper email address too, but couldn't see a ticket > being created when an e-mail is sent to my address. > > With regards, > > Abdul > > > On 1 October 2012 16:17, Gerald Young <cryth...@gmail.com> wrote: > >> That's what it's supposed to do. >> >> On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed >> <abdul.moham...@photobox.com> wrote: >> > Hi Gerald, >> > >> > Many thanks for your quick support. I have another query, is it >> possible >> > that otrs to open a ticket automatically when an email is sent out to >> its >> > address (Example: noc-supp...@photobox.com). >> > >> > With regards, >> > >> > Abdul >> > >> > >> > On 29 September 2012 19:29, Gerald Young <cryth...@gmail.com> wrote: >> >> >> >> The reason it's there is so customers don't blindly submit on the >> >> default queue. >> >> There is more information here: >> >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138 >> >> >> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed >> >> <abdul.moham...@photobox.com> wrote: >> >> > Hi All, >> >> > >> >> > I have setup OTRS as our ticketing tool. I am currently trying to >> remove >> >> > the >> >> > default ( - ) from drop down menu of To: address in >> >> > CustomerTicketMessage to >> >> > a created queue. >> >> > >> >> > With regards, >> >> > >> >> > Abdul >> >> > >> >> > >> >> > --------------------------------------------------------------------- >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > >> > >> > -- >> > With regards, >> > >> > Abdul >> > Sys Admin >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > With regards, > > Abdul > Sys Admin > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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