Hi Gerald, Many thanks for your quick support. I have another query, is it possible that otrs to open a ticket automatically when an email is sent out to its address (Example: noc-supp...@photobox.com).
With regards, Abdul On 29 September 2012 19:29, Gerald Young <cryth...@gmail.com> wrote: > The reason it's there is so customers don't blindly submit on the > default queue. > There is more information here: > http://forums.otterhub.org/viewtopic.php?f=60&t=7138 > > On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed > <abdul.moham...@photobox.com> wrote: > > Hi All, > > > > I have setup OTRS as our ticketing tool. I am currently trying to remove > the > > default ( - ) from drop down menu of To: address in > CustomerTicketMessage to > > a created queue. > > > > With regards, > > > > Abdul > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- With regards, Abdul Sys Admin
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