That's what it's supposed to do.
On Mon, Oct 1, 2012 at 10:47 AM, Abdul Mohammed <abdul.moham...@photobox.com> wrote: > Hi Gerald, > > Many thanks for your quick support. I have another query, is it possible > that otrs to open a ticket automatically when an email is sent out to its > address (Example: noc-supp...@photobox.com). > > With regards, > > Abdul > > > On 29 September 2012 19:29, Gerald Young <cryth...@gmail.com> wrote: >> >> The reason it's there is so customers don't blindly submit on the >> default queue. >> There is more information here: >> http://forums.otterhub.org/viewtopic.php?f=60&t=7138 >> >> On Sat, Sep 29, 2012 at 10:19 AM, Abdul Mohammed >> <abdul.moham...@photobox.com> wrote: >> > Hi All, >> > >> > I have setup OTRS as our ticketing tool. I am currently trying to remove >> > the >> > default ( - ) from drop down menu of To: address in >> > CustomerTicketMessage to >> > a created queue. >> > >> > With regards, >> > >> > Abdul >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > With regards, > > Abdul > Sys Admin > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
