Michelle Sullivan(matt...@sorbs.net)@Mon, Dec 14, 2009 at 11:32:48AM +0100: > > William wrote: >> Hi, > >> Perhaps people wouldn't have to email you if the robot actually did what >> it said it was going to do. Your website promises that the robot will >> get things delisted out of the DUHL zone in "3 to 5 hours". > > Please feel free to show me *any* SORBS webpage that says this because > the robot cannot delist you, it just approves you for delisting. > >> It has been more than "3 to 5 hours", and it is costing me money. >> Considering that you shouldn't have listed the space to begin with, I >> think it would be fantastic if you updated the website to reflect the >> reality of the situation. > > Then tell me where it says 3-5 hours and I'll correct the text.
On http://www.au.sorbs.net/cgi-bin/support , I read: "This will route any created ticket to the robot handler which will process and delist the netblock (upto /24) within a few hours" That says the robot will delist (not schedule to delist) "within a few hours". -- Bill Weiss
