On 12/14/2009 04:32 AM, Michelle Sullivan wrote: <snip> > I'm a robot writing you on behalf of the SORBS' admins. The reason > you're getting this automated response, is our desire to provide you > with consistent and fast responses. I'm prepared to correctly analyze > most of the cases appearing in the DUHL queue. <snip>
This last sentence seems to be my point of contention here. I am trying to get a /18 removed from the DUHL and every time the robot tells me some arbitrary ranges I did not mention explicitly are being tested and/or not eligible for delisting. Since the ranges not eligible are configured the same as those that are, I can't figure this out. Replying to the robot resulted in no response for a month, so I ended up submitting a ticket via the ISP contact form directly, with all the information requested, but the first time, someone just pushed my request back to the robot and it refused ranges again. I understand you get a lot of traffic to your ticket system, but I have to wonder whether a system which is so complex and large that it is near impossible to support and keep maintained accurately is actually still useful. I assume you love (to some degree) helping kill spammers, but maybe you need to solicit (screened) volunteers to expand your staffing? -- Kevin Stange Chief Technology Officer Steadfast Networks http://steadfast.net Phone: 312-602-2689 ext. 203 | Fax: 312-602-2688 | Cell: 312-320-5867
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