Sample here of a publicly accessible support contract : https://support.juniper.net/support/pdf/guidelines/juniper-care-service-description-document.pdf
Section 3.2 is the relevant portion. In part : During the term of the Juniper Networks Service Contract, Juniper Networks > shall make available the Supported Updates (as defined below) to End User > solely for support of the End User’s Supported Juniper Product, subject to > the terms and conditions set forth below: > What is the applicable part in the contract that you commonly > need to remind Juniper about and helps you in procuring software > updates? > I disagree with the premise here. I never said I 'commonly need to remind Juniper' about anything in relation to software updates. I was simply stating to the OP that if he had a support contract, and he's getting the runaround on access, reminding them of their contractual requirements may help move things along. On Sat, Oct 12, 2024 at 1:55 AM Saku Ytti <s...@ytti.fi> wrote: > On Fri, 11 Oct 2024 at 23:02, Tom Beecher <beec...@beecher.cc> wrote: > > > Just standard contract law is all I was referring too. > > More specifically, were you referring to the support contract Juniper > wrote? What is the applicable part in the contract that you commonly > need to remind Juniper about and helps you in procuring software > updates? > > >> On Fri, 11 Oct 2024 at 16:36, Tom Beecher <beec...@beecher.cc> wrote: > >> > If you purchased a support contract with the switch, they are legally > required to provide you access to software updates. You may wish to remind > them of that fact. > > > > > -- > ++ytti >
