Insufficient oversight from management. Contact someone in the c-suite and report this "data mining."
On Fri, Oct 11, 2024, 10:40 Tom Beecher <beec...@beecher.cc> wrote: > I really really really find it disgusting that companies have no problem >> asking for this kind of information!! Its not only Juniper but also other >> major brands. >> > > Pretty standard capitalism feature. Everyone wants to know what else they > might be able to sell you. > > I just bought a single switch and I can't update it without sharing all >> this information. >> > > If you purchased a support contract with the switch, they are legally > required to provide you access to software updates. You may wish to remind > them of that fact. > > If you didn't , you're technically not entitled to software updates > anyways. But just make something up for those fields, or create a new > account from scratch. > > > On Fri, Oct 11, 2024 at 5:28 AM chiel via NANOG <nanog@nanog.org> wrote: > >> Hi, >> >> I have an handful of Juniper devices (mx204 / QFX5100). I recently bought >> a new QFX5110 switch I want to update to a newer software release. >> >> My account on the Juniper website seems to be disabled and therefor I >> send an email to customer care. They replied with a form that I have to >> fill in. A couple of of the questions are "*$ Revenue Range*", "*# of >> Sales Reps*", "*# of Office Locations*". "*Details of potential >> opportunities in progress (also Provide)*". >> >> I only filled in the form with my own details (name, email address, >> etc..) and said I refused to give information about the other questions. >> Juniper (customer care) replied with "*Please note we need these details >> to reinstate the account. We can not proceed if the form is incomplete*. >> " >> >> I really really really find it disgusting that companies have no problem >> asking for this kind of information!! Its not only Juniper but also other >> major brands. >> >> I just bought a single switch and I can't update it without sharing all >> this information. >> >> I'm I do only one that feels this strongly about this? >> >
