> > I really really really find it disgusting that companies have no problem > asking for this kind of information!! Its not only Juniper but also other > major brands. >
Pretty standard capitalism feature. Everyone wants to know what else they might be able to sell you. I just bought a single switch and I can't update it without sharing all > this information. > If you purchased a support contract with the switch, they are legally required to provide you access to software updates. You may wish to remind them of that fact. If you didn't , you're technically not entitled to software updates anyways. But just make something up for those fields, or create a new account from scratch. On Fri, Oct 11, 2024 at 5:28 AM chiel via NANOG <nanog@nanog.org> wrote: > Hi, > > I have an handful of Juniper devices (mx204 / QFX5100). I recently bought > a new QFX5110 switch I want to update to a newer software release. > > My account on the Juniper website seems to be disabled and therefor I send > an email to customer care. They replied with a form that I have to fill in. > A couple of of the questions are "*$ Revenue Range*", "*# of Sales Reps*", > "*# of Office Locations*". "*Details of potential opportunities in > progress (also Provide)*". > > I only filled in the form with my own details (name, email address, etc..) > and said I refused to give information about the other questions. Juniper > (customer care) replied with "*Please note we need these details to > reinstate the account. We can not proceed if the form is incomplete*. " > > I really really really find it disgusting that companies have no problem > asking for this kind of information!! Its not only Juniper but also other > major brands. > > I just bought a single switch and I can't update it without sharing all > this information. > > I'm I do only one that feels this strongly about this? >
