Yes. It's dumb and shows how out of touch Juniper is with it's
customers.
Just make up some numbers. Tell them there's a billion dollars of
opportunity in the pipeline and you have 1000 sales people.
Aaron
------ Original Message ------
From "chiel via NANOG" <nanog@nanog.org>
To nanog@nanog.org
Date 10/11/2024 4:25:57 AM
Subject Frustration with increasing information demands from Network
Vendors
Hi,
I have an handful of Juniper devices (mx204 / QFX5100). I recently
bought a new QFX5110 switch I want to update to a newer software
release.
My account on the Juniper website seems to be disabled and therefor I
send an email to customer care. They replied with a form that I have to
fill in. A couple of of the questions are " $ Revenue Range ", "# of
Sales Reps", "# of Office Locations". " Details of potential
opportunities in progress (also Provide)".
I only filled in the form with my own details (name, email address,
etc..) and said I refused to give information about the other
questions. Juniper (customer care) replied with " Please note we need
these details to reinstate the account. We can not proceed if the form
is incomplete . "
I really really really find it disgusting that companies have no
problem asking for this kind of information!! Its not only Juniper but
also other major brands.
I just bought a single switch and I can't update it without sharing all
this information.
I'm I do only one that feels this strongly about this?
