Hi, I have an handful of Juniper devices (mx204 / QFX5100). I recently bought a new QFX5110 switch I want to update to a newer software release.
My account on the Juniper website seems to be disabled and therefor I send an email to customer care. They replied with a form that I have to fill in. A couple of of the questions are "/$ Revenue Range/", "/# of Sales Reps/", "/# of Office Locations/". "/Details of potential opportunities in progress (also Provide)/". I only filled in the form with my own details (name, email address, etc..) and said I refused to give information about the other questions. Juniper (customer care) replied with "/Please note we need these details to reinstate the account. We can not proceed if the form is incomplete/. " I really really really find it disgusting that companies have no problem asking for this kind of information!! Its not only Juniper but also other major brands. I just bought a single switch and I can't update it without sharing all this information. I'm I do only one that feels this strongly about this?
