Although I'm not terribly qualified to comment on Gmail's policies or design decisions, I thought I'd throw in an anecdote about the "Report Spam" user experience: A random guy I talked to in a bar (it was a work trip, he asked why I was in town, etc) told me that he used the "Report Phishing" function in Gmail as a (his words) "Super Spam Report" for when he was particularly annoyed at a marketing email or sender. I think he is an example that even with clear and simple labels like "Report Phishing" vs "Report Spam," if the user can't _see_ what happens when they click a button, they're going to decide for themselves what that button does...or something like that... :-)
Zack Aab On Fri, Feb 5, 2021 at 5:24 PM Marcel Becker via mailop <mailop@mailop.org> wrote: > On Fri, Feb 5, 2021 at 12:58 Jay Hennigan via mailop <mailop@mailop.org> > wrote: > >> Simply changing "Junk" to "Report as >> spam" would help a lot. > > > Unfortunately no, it would not. > > - Marcel > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop >
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