Bulk mail, email marketing, consumer email, enterprise email. Those are all different businesses. Just because a company does one thing doesn't mean it should be doing (or be good at) the other. 


That's correct, but in that case what Sendgrid should do is to use a specific subdomain for abuse reports, e.g. use ab...@abuse.sendgrid.com instead of ab...@sendgrid.com, and run their own mailserver on abuse.sendgrid.com. If two other mail providers filter reports before they reach Sendgrid it defeats the purpose of an abuse contact.
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