Probably everyone on this list agrees with the old "my server, my
rules".

Still, there is a very good point between conscious decisions taken by
you (or your IT team), which could include eg. to drop any email sent
from Chinese IP address, and "a black box algorithm run by a third party
made your emails disappear, and there's nothing to do about it" which is
apparently the situation (and to make things worse, it somehow ends up
being your fault ☹).

Steve: are your emails getting into spam or disappearing completely?
Are those non-technical recipients even looking at their spam folder?

Ken: since your systems are apparently also flagging Steve emails as
spam, maybe you have some hint for him?


Kind regards



PS: Just a few hours ago, I was feeling silly for stating the obvious
«did you look at the spam folder?» Lo and behold that's not something
they had thought in¹ and of course, after login into the webmail, there
it was the missing email.

¹ since their client didn't show it

The sad part is that the email system and the MUA were made by the same
company.


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