On 2017-04-10 19:01:34 (+0000), Michael Wise <michael.w...@microsoft.com> wrote:
Philip Paeps <phi...@trouble.is> wrote:
On 2017-04-10 17:15:38 (+0000), Michael Wise via mailop <mailop@mailop.org>
wrote:
And a way to establish contacts automatically.
What's wrong with the well-known abuse@ address? Or postmaster@?
You're missing the larger issue of having abuse and postmaster flooded with
spam.
I'm sympathetic to that issue but:
1) Networks should ensure that their users can't abuse them.
Obviously that will never be perfect but if you're in the
business of relaying a huge amount of email for customers,
you'd better be prepared to make sure your customers don't
abuse that.
2) I'm not advocating that there must be humans reading abuse@
or postmaster@ (groan!) but it would be nice if there's a way
to contact the humans. I do appreciate the way that works at
e.g. hotmail / outlook.com: the auto-reply contains clear
instructions on how to get in touch with a human if the
robots are unhelpful.
The real larger issue I see is that there are too many networks who
don't have their users under control and are not prepared to get them
under control. The fact that their abuse@/postmaster@ mailboxes get
flooded with spam is a symptom of the larger problem. I have little
sympathy for those networks.
In a better world, where networks have their users under control, we
wouldn't have to forward so much mail to abuse@. But in the imperfect
world we live in, "network incapable of dealing with abuse reports"
works pretty well as a filter for networks I don't want to receive mail
from.
This (sub-)thread is about "do we need another place we can
automatically report spam" - I don't think we do. And "do we need
another way of hassling already overwhelmed abuse contacts" - I don't
think we need that either. Not automatically anyway. That would make
an already bad situation worse.
Messages like "does anyone know how to get in touch with network X"
should be the exception rather than the rule. The fact that there's not
a lot more traffic on this list means it's probably working reasonably
well?
Philip
--
Philip Paeps
Senior Reality Engineer
Ministry of Information
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