On Mon, Apr 10, 2017, at 09:15, Laura Atkins wrote: >
>> On Apr 9, 2017, at 11:00 AM, Jim Popovitch <jim...@gmail.com> wrote: >> >> On Apr 9, 2017 13:07, "Anne P. Mitchell, Esq." >> <amitch...@isipp.com> wrote: >>> This brings up a good point...back in 'the day' folks would report >>> spam on NANAE; is there a managed, moderated mailing list to report >>> spam, that has the main ESPs and such on it? >> >> SDLU ? > > Reporting spam in public just makes it harder for the abuse desks to > handle thing. If there is a working abuse desk, then abuse@ is fine. > If there’s not, reporting in public is performance art at best. As a counterpoint, transparency also makes it harder to dodge a failure to address ongoing problems. I'm not suggesting this list is the place, but it would be nice if there was some formal way to deliver public spam reports and include the ESP's response. Not that Twitter is appropriate as a replacement, but an example: when I interact with a company's support team on Twitter I check to see if they respond, and if their responses are useful. I'm left with a very different feeling when they respond publicly and address issues vs when 100% of their responses is "Contact us privately, don't air our dirty laundry in public". I feel like abuse handling could benefit from similar. I understand issues of scale, I really do, but maybe senders shouldn't be sending more mail than they're able to handle with their existing staff, or they should staff up before making their abuse problem into my abuse problem.
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