Wait a minute John...
Called? Apple ITunes support? I didn't think you could do that from what
everyone tells me at Apple. You either have to e-mail them, or open a live
chat session on
support.apple.com/itunes
What am I missing? What is their number? Apparently Apple Support told me
they're not the same as Itunes Store support.
----- Original Message -----
From: "John Panarese" <jpanar...@gmail.com>
To: <macvisionaries@googlegroups.com>
Sent: Sunday, April 21, 2013 8:17 PM
Subject: Re: App Accessibility: Please Read!
Yes, it comes down to the person you are speaking to. I have never had
any issues with refunds. However, a friend of mine recently dealt with the
proverbial "bad apple" customer service person when calling up iTunes
support for some charged items. I suggested that she call back later to
deal with a different person. She did, and she had no problems with the
second person.
Take Care
John D. Panarese
Director
Mac for the Blind
Tel, (631) 724-4479
Email, j...@macfortheblind.com
Website, http://www.macfortheblind.com
APPLE CERTIFIED SUPPORT PROFESSIONAL FOR MAC OSX LION
AUTHORIZED APPLE STORE BUSINESS AFFILIATE
MAC and iOS VOICEOVER TRAINING AND SUPPORT
On Apr 21, 2013, at 8:14 PM, Danny Noonan <da...@familynoonan.net> wrote:
I'm sorry you had that experience but I've personally never had such an
issue. Both when my daughter managed to somehow rack up 170 via in app
purchases and when I've payed for inaccessible apps, on explaining my
situation was given an instant refund no questions asked and no attitude
what so ever. It must be like in many other situations all about who your
talking to and what kind of day their having.
I'm not at all suggesting that a clear and reasonable refund policy
wouldn't be a great idea but rather that I've always found apple to do
right by me and my family and friends.
Danny.
Sent from my iPhone
On 22/04/2013, at 9:30 AM, "Chris Gilland" <clgillan...@gmail.com> wrote:
I wasn't going to chime in, but when you mentioned about the refund
polacy... allow me to tell you all what Itunes Store Support said once to
me. It was enough to where it almost caused me to boycott and never ever
use Apple products again.
I bought an app which the dev kept swearing left and right would work
with Voiceover, though didn't offer a trial. I tried making special
arrangements with him for a serial number which he could activate for me
for 8 to 12 hours, just long enough for me to try it, and see if it
worked, with the promise that I'd buy it if it worked. Even still, he
refused. This app was around $150. So, not cheap, to say the very
least. I finally bit the bullet and bought the app on the app store.
Not only was it not accessible in the least, thus proving the dev's
assumption incorrect, but when I wrote the dev, he never replied back to
me, and never cared that I had bought the product but was having an
issue. suffice it to say, Finally, I took it up with Apple. They gave
me the whole shenanigan of: well, it's not our problem that you bought
an inaccessible app, you should have done your research more thoroughly,
blah blah, blah. I explained to them I did everything! within my power
to test the accessibility before buying, but the dev was totally
uncooperative. They still maintained that it's not their problem, and to
get over it young. When I explained it was $150, all they seemed to be
capable of saying was, ouch! that's a lot, followed by their canded
appologies. I finally requested a refund. As this point, they told me
flat out, even if it was music in the ITunes music store that had been
corrupted, the bottom line was, accessibility not withstanding, quote
unquote: we don't refund blind people. That was literally their exact
words, I swear, to, god! We? do not? refund, blind people! I almost
puked when hearing this! I couldn't believe my ears!
Needless to say, I contacted a lawyer her works for the NFB, and we'll
just say he didn't even have to take the case pro-bono. He called them
on my behalf, and well... we'll just say by the end of the day, I had not
only a refund, but I got twice! the amount I initially paid refunded back
to me.
Needless to say, people don't wanna F with me, on the level of bad
customer service ediquet, cause believe me: I will! get things done,
case closed.
Anyway, my point is, I totally! agree with you that a polacy should be
made, not necessarily to refund people who get inaccessible apps, don't
get me wrong, but at the very! least, one that says in both the IOS app
store, as well as the mac app store, there needs to be a requirement to
submit some form of a trial version of your product. Maybe I'm
over-reacting, but come on! $150 later and now you're gonna tell me you
don't refund quote: bl'l'lind people? I'm sorry, but, that's a crocka,
you know what...
Chris.
----- Original Message ----- From: "Steve Holmes"
<steve.holme...@gmail.com>
To: <macvisionaries@googlegroups.com>
Sent: Sunday, April 21, 2013 5:08 PM
Subject: Re: App Accessibility: Please Read!
I especially like the idea of getting refunds for inaccessible apps. How
many times has someone gone out and bought an app only to find it
impossible to use with VO? That's why I like going to AppleVis to see if
there is any mention of a proposed app before buying. There won't always
be something there but worth a look. AppleVis is an excellent resource
for a11y information for the time being.
I tend to agree with the previous poster expressing concerns about an
accessibility rating in a public forum where there are so many people who
have no a11y concerns and this could make an app statistically look less
accessible than it really might be.
On Apr 21, 2013, at 1:35 PM, "J.P." <jshandr...@gmail.com> wrote:
That is an easier way Karen, and valuable as well. I'm not blind to fact
you have different levels of users. There just needs to be improvement.
Especially when it comes to paid apps.
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